Trouble playing movies on multiple ATV 2's

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1

For some reason I have trouble getting movies to play on a second ATV2 using Plex connect.  The first ATV works pretty much flawlessly through the trailers app. The second unit in question can access the library but when I go to play a movie it just hangs on the spinning loading circle on a black screen.

 

From what I can tell I have the settings the same on both ATV units.  Is there a setting in PMS or in Plex connect that I may be missing?  I just thought I might see if anyone knew before I went the route of posting logs, etc.

 

Thanks in advance for anyone's help.

2

As long as you have the same certificate on the ATV and the same DNS it should just work.


But logs and all the details in the “read before posting” thread specifically the section on how to report an issue, will help us help you

3

Here is my info.  Please let me know if I left something out or listed something incorrectly.  Thanks again for any help...

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): Apple TV 2 6.0.2

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.5

  • The local IP address of the device that PlexConnect is installed on: 192.168.1.18

  • The device and operating system (including version number) that PlexConnect is installed on: Apple TV 2 iOS 6.0.2

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: iMAC OSX 10.9.1

  • The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.8.18.290-11b7fdd

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.5

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. Github source (2/8/14 12:21 pm)

  • The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c

  • [PlexConnect]

    enable_plexgdm = True
    ip_pms = 192.168.178.10
    port_pms = 32400
    enable_dnsserver = True
    port_dnsserver = 53
    ip_dnsmaster = 8.8.8.8
    prevent_atv_update = True
    enable_plexconnect_autodetect = True
    ip_plexconnect = 0.0.0.0
    hosttointercept = trailers.apple.com
    port_webserver = 80
    enable_webserver_ssl = True
    port_ssl = 443
    certfile = ./assets/certificates/trailers.pem
    loglevel = High
    logpath = .
 
4

The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.5

The local IP address of the device that PlexConnect is installed on: 192.168.1.18



Is that correct? ATV DNS needs to be the it of plexconnect.

5

Sorry just looked at the log and it’s showing IP 192.168.1.5 so you just put the wrong ip in the info.


However the logs shows port 53 is in use, so either you have another DNS service or you did not close plexconnect correctly and it’s still holding port 53 open. Look for any python processss or reboot the machine to rule out incorrectly shutdown plexconnect.

6

Does it make sense that the same movie would play on one ATV but not the other?

7

I believe I have solved the problem.  I had my PMS connected to the network via WiFi.  The ATV that I was having trouble with was also connected to the network via WiFi.  Once I connected the PMS via ethernet cable my ATV using WiFi is now able to play all content. The other ATV was always plugged in via Ethernet cable thus never had any issues.

Thanks for your help!

8

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