Troubleshooting, but tried most things

Hi there.

I recently installed and bought access to Plex and all its features, but i am still having one issue. I have tried googling it inside and out but i cannot find any solution for it.

I cant download for offline use? Here’s a list of what i have done: I am using windows btw.

Downloaded several times the “latest” version of Plex on windows.
Uninstalled and reinstalled several times.
Checked my settings and checked that i have an active pass with “premium” feature.
Downloaded everything that is needed through the information that is available to me.

Now i am not a super tech guy, but i think i can manage to do this, but something is missing? I dont know what. Hopefully someone can point me to a right direction. thanks for your time.

1 Like

You can only download media from your own, personal Plex server.
Your own plex server appears to have no media on it.

You cannot download Plex’s free, ad-supported media which are available through the “Movies & TV” library.

https://support.plex.tv/articles/downloads-sync-faq/

https://support.plex.tv/articles/frequently-asked-questions-vod/

A Plex Pass doesn’t give you access to media content as such. It only unlocks features of Plex clients and the personal Plex media server.
https://support.plex.tv/articles/categories/intro-to-plex/plex-pass-subscriptions/

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.