Troubleshooting Remote Access

Plex Media Server Remote Access
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1

Version#:1.16.6.1592

I have spent several hours trying to configure Plex for remote access. My problem is that when I click on enable remote access, I get the message " Fully accessible outside your network" for approximately ten (10) seconds. After 10 seconds, I get the message “Not available outside your network”. I have tried to connect both manually and automatically. In both cases , the same thing happens. I even disabled my anti-virus program and my ad blocker program. I get the same result. I have a Verizon router.

Can someone explain what is happening? Or provide guidance to help me troubleshoot the issue.

Thanks,
Bob

2

It’s hard to know what’s happening (and I’m no expert), but here’s a guide for troubleshooting remote access:

https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

3

Did you setup a port forwarding?
Check canyouseeme.org once setup for success on 32400.

4

Are you behind a NAT function from your ISP side? If you are you might have to buy a static IP address.

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