TV series Metadata found, mismatching/not matching. devoured by Cthulu for failing saniity check

Recently I’ve been building a library of older cartoons for my daughter to watch. I purchased the Care Bears dvd set from Amazon and so I could just rip it down to mp4 and put on my media server EZ-PZ right? Nope. So far the only match I can get to work is S04E02 Hearts at Sea. If I change the file name to S04.E01 just to see what happens, it just says Episode 1 which hints to me that the lookup is failing.

Now I looked into the metadata process and I can see that it in fact does not use IMDB for shows but rather, it uses “The Movie DB” (IMDB seems to have better matches but OK lets just roll with it). I look up the care bears there and it’s not even close to matching. To be sure I verify my server config in https://app.plex.tv/desktop#!/settings/server/ for “shows” is set exactly the way I’m describing - no imdb, TheTVDB tab only has TheTVDB checked, The Movie Database tab only has The Movie Database checked. No site (listed at least) seems to match what is getting pulled in by metadata .

Ultimately, I just want to know how I can tell what source is being used for the metadata i’m seeing. If I can determine that, then I can just rename all 60+ episodes to get the right titles etc…

If that fails I will try to produce the metadata from what I see on IMDB.com and set up the local media assets.

Help

Product Purchased:

The Movie DB link:

IMDB Link:

Plex Matches:
S04E02 Hearts at Sea

Plex Mismatches:
everything else

For TV shows, the default configuration uses TheTVDB.com as its agent.
Should be this link:
https://www.thetvdb.com/?tab=series&id=76079&lid=7

For some shows you can configure Plex to use the DVD order (not available for this particular show on TheTVDB.com).

Good luck with TMDB as your TV Show Agent…
Good Luck with IMDB (Plex Movie) - in general.

Public Enemy Number One is poor naming and structuring:
http://support.plex.tv/articles/categories/media-preparation/
Pay particular attention to TV Show Naming and Structuring:
https://support.plex.tv/articles/200220687-naming-series-season-based-tv-shows/
('cause TV Shows pretty much won’t work unless you do)

FileBot (link in my signature) can handle that for you automatically or manually in seconds.

What FileBot can’t do is remove possible embedded metadata in the Title Field of MP4/M4V files. Plex will read this info and prefer it over a perfect file name/structure, but you can combat that situation by moving Local Media Assets to the bottom of every agent list you can find. All tabs in TV Shows and Movies here:
https://support.plex.tv/hc/en-us/articles/200241558-Agents
Just drag LMA to the bottom of the list and drop it. If you do have embedded metadata this will cure the issue, if you don’t it won’t matter. LMA will do what it has to from the bottom.

Renaming/restructuring is best performed OUTSIDE the library and you may need to write a new bundle for the show or movie so The Plex Dance® was invented:

The Plex Dance®:

  1. remove show/movie from library
  2. rescan library files
  3. empty trash
  4. clean bundles
    https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— scan library files, empty trash, clean bundles
  5. bring names and structures into compliance/Move LMA/etc
  6. replace corrected show/movie into library
  7. rescan library files

All Steps. In Order. No Shortcuts.

The Care Bears - TheTVDB.com - The Care Bears (1985) @ TVDB

Structure/File Names:

The expected and instant result:

TV Show Agents - If you have edited your TV Show Library and have it defaulted to TMDB - you’re making a big mistake:

Still No Joy?

Log Files:
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
drag zip file to message window and drop it.