TV Shows Missing Season Posters, Showing Blank Episode Posters

[toddgarvin]

Newly added TV Shows are not displaying poster artwork. Looking through my episodes in PMS, it appears this problem started between 3-4 weeks ago. Metadata is being downloaded for individual episodes, but when I check for poster artwork, each episode for the last 4 weeks has a "blank" poster selected. I have to manually select the second "real" poster, then everything is displays fine for that episode. 

 

No posters at all show up for selection on new seasons of shows. For example Game of Thrones season 5 has no poster artwork showing as available.

 

Anyone else having this issue lately?

 




 



[BigWheel]

I would try deleting the tvdb http cache here located here then hit the ellipses on the particular show poster and choose refresh ( or you can "force refresh" entire library)

 ~/Library/Application Support/Plex Media Server/Plug-in Support/Caches/com.plexapp.agents.thetvdb

 https://support.plex.tv/hc/en-us/articles/202967376-Clearing-Plugin-Channel-Agent-HTTP-Caches

[toddgarvin]

Thanks so much, BigWheel, for the idea. Unfortunately it didn't resolve my issue. Here's what I've done today without success.

1. Followed BigWheel's recommendation

2. Did a Force Refresh on TV Shows

3. Deleted TV Shows library.

4. Deleted PMS.

5. Deleted Metadata > TV Shows

6. Installed lastest PMS

7. Re-Added TV Shows library

The new TV Shows library is downloading all of the show/season/episode data, just NOT the poster art OR its selecting blank poster art rather than one that is available. So now I'm in a situation where NONE of my TV Shows have any images. Is there an issue with thetvdb.com?

Any guidance is greatly appreciated. After 3 years with Plex, this is the first major problem I've run into.

Thanks!

Todd




[BigWheel]

can you grab the tvdb plugin log and attach to post ( do not copy paste contents )  it is in the "PMS plugin logs" folder  https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

[toddgarvin]

Hi BigWheel,

I've attached the file. One interesting thing I discovered when looking through the log, is the web image links are broken. None of the links listed in the log are pointing to any working files. They all show up as broken image links.

Thanks for your continued help!!

[BigWheel]

The links to images are working fine for me. Do you have any ad blocking software/extensions or something like that running. I have seen in the past were such extensions/software thinks the images are banner ads ( because "banners" is in the url) and don't allow them to download.

one of the image urls 

http://thetvdb.plexapp.com/banners/episodes/153021/5024489.jpg

[toddgarvin]

Thanks Big Wheel, that put me on the path to the solution! Working great now.

[zuli12]

I have exactly the same issue, it is only occuring on Seasons Posters.

it was working before updating.

I am really wondering what could cause this.

[wildkeny]

I have the same issue although when I selected the empty poster image, it actually downloaded the poster from fanart.tv

[zuli12]

I have the same issue although when I selected the empty poster image, it actually downloaded the poster from fanart.tv

However, the Series Poster and the Movie Posters are not affected though.

[BigWheel]

When you add a new episode/show/movie that this happens to can you grab the log mentioned above.


If your expecting the art from fanarttv then need to see those logs as well

[zuli12]

When you add a new episode/show/movie that this happens to can you grab the log mentioned above.

If your expecting the art from fanarttv then need to see those logs as well

sure i will provide logs tomorrow. 

[zuli12]

Cheers,

i have found Time to reproduce this.

I have deleted all Logs from PMS and added an new TV Shows Library called FanartTEST

We can see this in the Logs

May 08, 2015 09:55:13:902 [3524] DEBUG - Request: [127.0.0.1:54945] POST /library/sections?type=show&agent=com.plexapp.agents.thetvdb&scanner=Plex+Series+Scanner&language=de&name=FanartTEST&location=K%3A%5CNew+Series (5 live) GZIP

May 08, 2015 09:55:13:902 [3524] VERBOSE -  * type => show

May 08, 2015 09:55:13:902 [3524] VERBOSE -  * agent => com.plexapp.agents.thetvdb

May 08, 2015 09:55:13:902 [3524] VERBOSE -  * scanner => Plex Series Scanner

May 08, 2015 09:55:13:902 [3524] VERBOSE -  * language => de

May 08, 2015 09:55:13:902 [3524] VERBOSE -  * name => FanartTEST

May 08, 2015 09:55:13:902 [3524] VERBOSE -  * location => K:\New Series

It has found the correct Series and Season:

Line 391: 2015-05-08 09:55:39,770 (6f8) :  DEBUG (networking:172) - Requesting 'http://assets.fanart.tv/fanart/tv/281697/seasonposter/stalker-54edd4cac62fa.jpg'

Line 391: 2015-05-08 09:55:39,770 (6f8) :  DEBUG (networking:172) - Requesting 'http://assets.fanart.tv/fanart/tv/281697/seasonposter/stalker-54edd4cac62fa.jpg'

Please see complete Logs in Debug and some Screenshots attached.

The Logs can be found here as .rar : https://drive.google.com/open?id=0B-V8E6vybl0CcG1oTUNkQ0tKbkk&authuser=0

Or here not as an archive: https://drive.google.com/open?id=0B-V8E6vybl0Cfk9FZ0l4WlRKOEd5bUl0TTF1SmM4eE1xT0lnYXdzYzR5bGJYOG1JV3FDTEk&authuser=0

The Issue i am seeing is, that the following Thumbnails are not working, however, it seems to catch the File correct and also use it accordingly:

Please note, this is the Season, rather than the Series!

The requested File is the following:
 

http://assets.fanart.tv/fanart/tv/281697/seasonposter/stalker-54edd4cac62fa.jpg/preview.jpg

On the First Screenshot we also see that this one is already used, however the preview is missing.

Editing the whole Series does work though, also the previews are there:

I have recently updated to: 0.9.12.1.1079

What i have done for Troubleshooting:

Deleted the Library

Used an fresh installed PMS Server on another PC

Delete the following bundles:
\Plex Media Server\Plug-in Support\Caches (fanart, thetvdb, system)

Reinstalled the fanart.tv chanel on the PMS

I can do the same with another Series and to an TCPDump if needed

[zuli12]

Okay, so i have found another bit of time to do some more troubleshooting:

Logs and TcpDumps at the End of the post.

Same as above:

I have deleted all Logs from PMS and added an new TV Shows Library called anotherTEST:

Media Server.log

May 08, 2015 11:38:44:159 [5016] DEBUG - Request: [127.0.0.1:5969] POST /library/sections?type=show&agent=com.plexapp.agents.thetvdb&scanner=Plex+Series+Scanner&language=de&name=anotherTEST&location=K%3A%5CanotherTEST (3 live) GZIP

May 08, 2015 11:38:44:159 [5016] VERBOSE -  * type => show

May 08, 2015 11:38:44:159 [5016] VERBOSE -  * agent => com.plexapp.agents.thetvdb

May 08, 2015 11:38:44:159 [5016] VERBOSE -  * scanner => Plex Series Scanner

May 08, 2015 11:38:44:159 [5016] VERBOSE -  * language => de

May 08, 2015 11:38:44:159 [5016] VERBOSE -  * name => anotherTEST

May 08, 2015 11:38:44:159 [5016] VERBOSE -  * location => K:\anotherTEST

May 08, 2015 11:38:44:159 [5016] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.

May 08, 2015 11:38:44:159 [5016] DEBUG - Auth: Came in with a super-token, authorization succeeded.

May 08, 2015 11:38:44:160 [5016] DEBUG - Flushing directory modification time cache.

May 08, 2015 11:38:44:172 [5016] DEBUG - It took 0.0 sec to serialize a list with 1 elements.

May 08, 2015 11:38:44:173 [5016] DEBUG - Library Updater: Requested that section 52 be updated, force=0, deep=0, subdir= iTunes=0

May 08, 2015 11:38:44:173 [5016] DEBUG - Library Updater: Queueing section 52

May 08, 2015 11:38:44:173 [5016] INFO - LibraryUpdateManager path watching is disabled

May 08, 2015 11:38:44:173 [1760] DEBUG - Completed: [127.0.0.1:5969] POST /library/sections?type=show&agent=com.plexapp.agents.thetvdb&scanner=Plex+Series+Scanner&language=de&name=anotherTEST&location=K%3A%5CanotherTEST (3 live) GZIP 0ms 715 bytes 201

May 08, 2015 11:38:44:174 [10764] INFO - Notification: Scanning the "anotherTEST" section 

And yeah if it helps in this Case, my library language is always German.

com.plexapp.system.log

2015-05-08 11:38:44,657 (25c) :  DEBUG (runtime:717) - Handling request GET /system/agents/search?mediaType=2&id=188513&identifier=com.plexapp.agents.thetvdb&duration=-1&episodic=1&filename=K%253A%255CanotherTEST%255COutlander%252ES01E13%252EThe%252EWatch%252EGERMAN%252EDUBBED%252EWS%252EWEBRip%252EXviD%255COutlander%252ES01E13%252EThe%252EWatch%252EGERMAN%252EDUBBED%252EWS%252EWEBRip%252EXviD%252Eavi&lang=de&openSubtitlesHash=2be85d27541bb4e4&plexHash=d29d2e5ed469615406f11e7c88de05d34f6ee996&episode=13&episodic=1&name=&season=01&show=Outlander%2E&year=

2015-05-08 11:39:16,665 (1218) :  DEBUG (logkit:13) - Downloading data for metadata://seasons/1/posters/com.plexapp.agents.fanarttv_9d2fd05ab4561ec688c7598f722048ef3b618875 (in com.plexapp.agents.thetvdb) from http://assets.fanart.tv/fanart/tv/270408/seasonposter/outlander-54dfc23385c1f.jpg

2015-05-08 11:39:16,674 (1218) :  DEBUG (networking:172) - Requesting 'http://assets.fanart.tv/fanart/tv/270408/seasonposter/outlander-54dfc23385c1f.jpg'

2015-05-08 11:39:17,040 (1218) :  DEBUG (logkit:13) - Writing data for metadata://seasons/1/posters/com.plexapp.agents.fanarttv_9d2fd05ab4561ec688c7598f722048ef3b618875 (in com.plexapp.agents.thetvdb)

2015-05-08 11:39:17,042 (1218) :  DEBUG (logkit:13) - Recombining the metadata bundle for com.plexapp.agents.thetvdb://270408/1?lang=de (TV_Show)

2015-05-08 11:39:17,046 (1218) :  DEBUG (runtime:918) - Response: [200] str, 487595 bytes

 

com.plexapp.agents.thetvdb.log

2015-05-08 11:38:46,913 (166c) :  INFO (logkit:16) - Retrieving URL: http://thetvdb.plexapp.com/banners/seasons/270408-1-2.jpg

2015-05-08 11:38:46,921 (1e54) :  INFO (logkit:16) - Retrieving URL: http://thetvdb.plexapp.com/banners/seasons/270408-1.jpg

2015-05-08 11:38:46,951 (166c) :  DEBUG (networking:172) - Requesting 'http://thetvdb.plexapp.com/banners/seasons/270408-1-2.jpg'

2015-05-08 11:38:46,966 (1e54) :  DEBUG (networking:172) - Requesting 'http://thetvdb.plexapp.com/banners/seasons/270408-1.jpg'

2015-05-08 11:38:47,117 (166c) :  DEBUG (networking:204) - Not caching 'http://thetvdb.plexapp.com/banners/seasons/270408-1-2.jpg'(content type 'image/jpeg' not cacheable in Agent plug-ins)

2015-05-08 11:38:47,141 (1e54) :  DEBUG (networking:204) - Not caching 'http://thetvdb.plexapp.com/banners/seasons/270408-1.jpg'(content type 'image/jpeg' not cacheable in Agent plug-ins)

 

Those are the Images from the TVdb

 

 

I do see them on my PMS:

 

 

However, the used Seasonposter is the one from Fanart.tv which is the following.

com.plexapp.agents.fanarttv.log

2015-05-08 11:38:57,256 (2be0) :  DEBUG (networking:167) - Fetching 'http://webservice.fanart.tv/v3/tv/270408'from the HTTP cache

2015-05-08 11:38:57,292 (2be0) :  DEBUG (networking:172) - Requesting 'http://assets.fanart.tv/fanart/tv/270408/seasonposter/outlander-54dfc23385c1f.jpg/preview.jpg'

2015-05-08 11:38:57,450 (2be0) :  DEBUG (networking:204) - Not caching 'http://assets.fanart.tv/fanart/tv/270408/seasonposter/outlander-54dfc23385c1f.jpg/preview.jpg'(content type 'image/jpeg' not cacheable in Agent plug-ins)

 

So the used Seasonposter is the following:

http://assets.fanart.tv/fanart/tv/270408/seasonposter/outlander-54dfc23385c1f.jpg/preview.jpg

 

Which looks like:

This one is already used within the Season as Poster, however the Thumbnail is missing again.

 

 

The TCPDump also shows that we get from Fanart the correct Link per JavaScript Object Notation (json):

Also the HTTP Get is correct, we do see the 3 way handshake (syn - syn Ack - Ack) and the http get to the correct link, also the webserver from fanart responds with an OK and the jpg:

Session closing is also fine with an FIN ACK.

Further thing i have checked, i DO have the Picture on my HDD, as stated in the LOG:

Plex Media Server.log

May 08, 2015 11:39:35:370 [3916] DEBUG - Computed media url for item 188514: http://assets.fanart.tv/fanart/tv/270408/seasonposter/outlander-54dfc23385c1f.jpg

May 08, 2015 11:39:35:370 [3916] DEBUG - Calling back into ourselves for photo to transcode, optimizing the process (status: 302)

May 08, 2015 11:39:35:370 [3916] DEBUG - HTTP requesting to: http://assets.fanart.tv/fanart/tv/270408/seasonposter/outlander-54dfc23385c1f.jpg

May 08, 2015 11:39:35:596 [3916] DEBUG - Photo cache obtained 487595 bytes from http://assets.fanart.tv/fanart/tv/270408/seasonposter/outlander-54dfc23385c1f.jpg

May 08, 2015 11:39:35:596 [3916] DEBUG - Saving original media file to F:\Plex Media Server\Cache\PhotoTranscoder\78\78ad632d95db719cb9bc8c6d5987950a675393ed.jpg

May 08, 2015 11:39:35:623 [3916] DEBUG - Created thumbnail of size 158x225, has pixels: 1

May 08, 2015 11:39:35:629 [1760] DEBUG - Completed: [127.0.0.1:6308] GET /photo/:/transcode?url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F188514%2Fthumb%2F1431077975%3FX-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx&width=150&height=225&minSize=1 (7 live) GZIP 15ms 9430 bytes 200 (pipelined: 4)

May 08, 2015 11:39:50:043 [1760] WARN - We didn't receive any data from 127.0.0.1:6306 in time, dropping connection.

May 08, 2015 11:39:52:605 [1760] WARN - We didn't receive any data from 127.0.0.1:6301 in time, dropping connection.

May 08, 2015 11:39:52:711 [1760] WARN - We didn't receive any data from 127.0.0.1:6304 in time, dropping connection.

May 08, 2015 11:39:52:742 [1760] WARN - We didn't receive any data from 127.0.0.1:6305 in time, dropping connection.

May 08, 2015 11:39:55:630 [1760] WARN - We didn't receive any data from 127.0.0.1:6308 in time, dropping connection.

 

It seems that the Created thumbnail of size 158x225, has pixels: 1 does not either work correct, or it is not correctly saved or something..

It seems to be defenetly within this Thumbnail creaton. I think i have excluded everything else from my side.

Not sure how this is done, but maybe there should be a bit more delay between the connection of the dynamic high port and the transcoding?

EDIT: I need to correct me, it seems that the file IS there on the HDD:

i took the following line from the com.plexapp.system.log

2015-05-08 11:39:16,665 (1218) :  DEBUG (logkit:13) - Downloading data for metadata://seasons/1/posters/com.plexapp.agents.fanarttv_9d2fd05ab4561ec688c7598f722048ef3b618875 (in com.plexapp.agents.thetvdb) from 

 

I used the text marked in orange and looked it up.

The result is the following, i got that the content is saved here:

F:\Plex Media Server\Metadata\TV Shows\0\1a9c584977da385e7fc532bf03adb7c4a585567.bundle\Contents

I have lloked in the Season xml file and have seen the following:

 

    <item external="True" url="<a data-ipb='nomediaparse' href='http://assets.fanart.tv/fanart/tv/270408/seasonposter/outlander-54dfc23385c1f.jpg'>http://assets.fanart.tv/fanart/tv/270408/seasonposter/outlander-54dfc23385c1f.jpg"preview="com.plexapp.agents.fanarttv_9d2fd05ab4561ec688c7598f722048ef3b618875"/>

    <item external="True" url="<a data-ipb='nomediaparse' href='http://thetvdb.plexapp.com/banners/seasons/270408-1-2.jpg'>http://thetvdb.plexapp.com/banners/seasons/270408-1-2.jpg"media="com.plexapp.agents.thetvdb_dea84d1874bb1dd6495aefd93aed19b7efaa3684" sort_order="32"/>

    <item external="True" url="<a data-ipb='nomediaparse' href='http://thetvdb.plexapp.com/banners/seasons/270408-1.jpg'>http://thetvdb.plexapp.com/banners/seasons/270408-1.jpg"media="com.plexapp.agents.thetvdb_f3de864d4da9135ff5c28c630c71ad9c54df8716" sort_order="33"/>

    <item external="True" url="<a data-ipb='nomediaparse' href='http://image.tmdb.org/t/p/original/yE9EvhZh8mOPmPh4ZqApea4JHpn.jpg'>http://image.tmdb.org/t/p/original/yE9EvhZh8mOPmPh4ZqApea4JHpn.jpg"preview="com.plexapp.agents.themoviedb_b4d35fbfdc6bc5aa7b39c2b155479cd4d4cdb8a6"/>

 

The Locations i have found are:

F:\Plex Media Server\Metadata\TV Shows\0\1a9c584977da385e7fc532bf03adb7c4a585567.bundle\Contents\_stored\seasons\1\posters\com.plexapp.agents.fanarttv_9d2fd05ab4561ec688c7598f722048ef3b618875

 

F:\Plex Media Server\Metadata\TV Shows\0\1a9c584977da385e7fc532bf03adb7c4a585567.bundle\Contents\com.plexapp.agents.fanarttv\seasons\1\posters\9d2fd05ab4561ec688c7598f722048ef3b618875

 

F:\Plex Media Server\Metadata\TV Shows\0\1a9c584977da385e7fc532bf03adb7c4a585567.bundle\Contents\_combined\seasons\1\posters\com.plexapp.agents.fanarttv_9d2fd05ab4561ec688c7598f722048ef3b618875

^This one conatins all other Seasonposter Art which is displayed correct.

F:\Plex Media Server\Metadata\TV Shows\0\1a9c584977da385e7fc532bf03adb7c4a585567.bundle\Contents\com.plexapp.agents.fanarttv\seasons\1\posters\9d2fd05ab4561ec688c7598f722048ef3b618875

This seems to be the Thumbnail File for the Poster:

The dimension of this is 200*285 which seems to be the Thumbnail.

The Issue seems to be related to the Web Server (JavaScript )directly:

This is the Series Poster, we can see it uses the FanArt Poster correctly:

This is the Season Poster, we can see it uses the FanArt Poster but does use an Placeholder rather than the image:

 

You can find the Logs and TCPDumps here:

https://drive.google.com/folderview?id=0B-V8E6vybl0CfjdnSTA0Z1ZwejhhR2t2MnlFNkpjem5yM3EwRkxMWGNXVnpJRy1BbmpLNTA&usp=sharing

Hope this helps to find the Issue :)

cheers zuli12

[zuli12]

Sorry i need to double post, because of the Picture limitation i would face otherwise :)

To see that this seems to be the Issue i have looked up the correct ID in the Background Image:

 

I have then replaced and added the correct Syntax with the wrong one and, tada, it's working, as long as i do not close the window, though :D Not sure if that's an Issue or works as wanted.

 

 

The exact Issue is the Following:

 

The Following string is called by the browser:

http://127.0.0.1:32400/photo/:/transcode?url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F188514%2Ffile%3Furl%3Dmetadata%253A%252F%252Fseasons%252Fposters%252Fcom%252Eplexapp%252Eagents%252Efanarttv_9d2fd05ab4561ec688c7598f722048ef3b618875%26X-Plex-Token%SNIPPEDforSecurity&width=150&height=225&X-Plex-Token=SNIPPEDforSecurity   

404 (Not Found)

As you see, it results in an 404 not found

And the Issue is, that after the Season the Season Number is missing

 

 

This is the correct Syntax:

http://127.0.0.1:32400/photo/:/transcode?url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F188514%2Ffile%3Furl%3Dmetadata%253A%252F%252Fseasons%252F1%252Fposters%252Fcom%252Eplexapp%252Eagents%252Efanarttv_9d2fd05ab4561ec688c7598f722048ef3b618875%26X-Plex-Token%SNIPPEDforSecurityF&width=150&height=225&X-Plex-Token=SNIPPEDforSecurity

Please note i have added the following:

metadata%253A%252F%252Fseasons%252F1%252Fposters%252Fcom

[BigWheel]

good digging dude.

so just to be clear it is loading the image it auto picked from fanart tv on the actual season but in the edit window they do not show up? ( so you cannot change if you wanted to )

[zuli12]

hi BigWheel,

yeah to keep it simple:

the fanart chanel downloads the image correctly to the hdd.

It is possible to use the Poster for seasons, however the transcoding to the preview is not working as the link is broken in the xml , please see my last post, with what i have found.

I may quote here:

auto picked from fanart tv on the actual season but in the edit window they do not show up? ( so you cannot change if you wanted to )

It IS possible to change the Poster, as the Posters are cache correctly, it seems to me, that the following is not working as the season number is missing.

Original one:

http://127.0.0.1:32400/photo/:/transcode?url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F188514%2Ffile%3Furl%3Dmetadata%253A%252F%252Fseasons%252Fposters%252Fcom%252Eplexapp%252Eagents%252Efanarttv_9d2fd05ab4561ec688c7598f722048ef3b618875%26X-Plex-Token%SNIPPEDforSecurity&width=150&height=225&X-Plex-Token=SNIPPEDforSecurity 

The above Link results in an http 404

After changing it to the following brings the correct preview picture:

http://127.0.0.1:32400/photo/:/transcode?url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F188514%2Ffile%3Furl%3Dmetadata%253A%252F%252Fseasons%252F1%252Fposters%252Fcom%252Eplexapp%252Eagents%252Efanarttv_9d2fd05ab4561ec688c7598f722048ef3b618875%26X-Plex-Token%SNIPPEDforSecurityF&width=150&height=225&X-Plex-Token=SNIPPEDforSecurity

Please note i have added the following(in red):

metadata%253A%252F%252Fseasons%252F1%252Fposters%252Fcom

 

In my last post, there are also some screens about this.

Sorry for the long posts above :D

 

cheers zuli12

[zuli12]

Hi

is there any update maybe? would love to see the preview again :)

thanks zuli12

[BigWheel]

hey i have reported it as a bug with that agent but i do not have an eta on a fix

[zuli12]

hey i have reported it as a bug with that agent but i do not have an eta on a fix

Thanks Man, no worries about any eta.

Just wanted to confirm if you need any more information.

Thanks and cheers,

zuli12