OS: Windows 10
Plex Server: 1.0.3.2461
Things I have done:
Matched exactly directory and file name structure from Plex online documentation for both shows.
Matched exactly the season and episode structure from TVDB.com
Updated previous version of Plex to released version, notified through Plex Media Server.
Lost metadata on Doctor Who(Classic) and The Simpsons - This means all titles, descriptions, posters, backgrounds, etc.
Updated Libraries
Optimized Databases
Cleaned Bundles
Emptied Trash
Metadata did not return
Removed all Libraries
Re-added all Libraries
Metadata did not return
Stopped Plex Media Server
Restarted Plex Media Server
Optimized Databases
Cleaned Bundles
Emptied Trash
Updated Libraries one at a time
Metadata did not return
Uninstalled and wiped updated previous version of Plex from computer, including database, regkeys and temp files.
Installed from downloaded installer Plex Media Server version Plex-Media-Server-1.0.3.2461-35f0caa-en-US, downloaded yesterday at 10:17pm
Added only TV Shows Library with just four episodes of each Season 01 for both Doctor Who and The Simpsons
Metadata did not return
I have attached my current debug log, taken just now. If there is anything else you need from me, please let me know.
I have been having a similar problem but have found a way to get it working…
Ok, try this please.
Remove files (Cut and Paste) the entire classic Doctor Who library to another folder.
Update Library, Empty Trash, Stop PMS, Start PMS
Create a folder in your TV library:
“\Doctor Who\Season 01”
copy the first episode of season one into this folder with the name as shown below (if you done have this episode just fake it by using some other episode) and of course add the extension for the file type you have:
“Doctor Who - S01E01 - An Unearthly Child (1)”
Then Update Library.
Does that work for you?
I will try it and post my result here soon. Thank you so much for responding!
@northernpal said:
I have been having a similar problem but have found a way to get it working…
Ok, try this please.
Remove files (Cut and Paste) the entire classic Doctor Who library to another folder.
Update Library, Empty Trash, Stop PMS, Start PMS
Create a folder in your TV library:
“\Doctor Who\Season 01”
copy the first episode of season one into this folder with the name as shown below (if you done have this episode just fake it by using some other episode) and of course add the extension for the file type you have:
“Doctor Who - S01E01 - An Unearthly Child (1)”
Then Update Library.
Does that work for you?
There is currently still an issue with downloading metadata for long-running tv shows (i.e. those with lots of episdoes).
Expect some improvement in the next server version.
@OttoKerner said:
There is currently still an issue with downloading metadata for long-running tv shows (i.e. those with lots of episdoes).
Expect some improvement in the next server version.
Thank you for the information.
@whoretoilet said:
I will try it and post my result here soon. Thank you so much for responding!
@northernpal said:
I have been having a similar problem but have found a way to get it working…
Ok, try this please.
Remove files (Cut and Paste) the entire classic Doctor Who library to another folder.
Update Library, Empty Trash, Stop PMS, Start PMS
Create a folder in your TV library:
“\Doctor Who\Season 01”
copy the first episode of season one into this folder with the name as shown below (if you done have this episode just fake it by using some other episode) and of course add the extension for the file type you have:
“Doctor Who - S01E01 - An Unearthly Child (1)”
Then Update Library.
Does that work for you?
Look like northernpal’s method works!..if you go slow and copy a few episodes at a time.
As soon as I tried to copy a bunch of Seasons, the metadata would not load completely. So, I removed the show completely and then, followed the steps. Then, I added each episode one at a time for Season 01. This takes longer but, it results in all the metadata loading.
Now, this works for the classic Doctor Who episodes. I am going to try removing all of The Simpsons episodes and then, adding them slowly by Season. I will post the results later.
Ok, as a followup, I was able to add up to 21 seasons with the method I mentioned above. Actually I stared doing one season at a time and it worked ok… until season 21. I could not for the life of me get Seasons 21 to 26 to get metadata. I have spent two many hours on this and am going to wait and hope they (PLEX) get this working properly. Glad this method has at least helped some folks…
This is just to update in case anyone is still having this or similar problems.
After updating PMS to 1.1.3.2700 this is still a problem.
Using PMS 1.1.3.2700, I just added all 26 seasons at once, with clear caches. It took ~15 minutes of almost constant download traffic at ~1.5mbps on a fairly fast Intel i7 PC.
You might want to try this.
clear the http cache of the TheTVDB agent, then repeat the test.
1 Like
Thanks OttoKernerOttoKerner, I did as you suggested and finally got all 26 Seasons added.
