ddjj77
September 20, 2025, 12:32am
1
Lost my phone. and unfortunately I don’t have the recovery codes. Very dumb I realize. It seems like there is an option to send a temp code via email. However, no emails ever show up. Does anyone know if this feature actually works?
on a side note, if i reset password, will it also reset 2FA?
ChuckPa
September 20, 2025, 1:23am
2
I don’t think it will but I’m also not a Full Time employee (only part time).
It looks like you can do it (as described here)
https://support.plex.tv/articles/two-factor-authentication/
If this isn’t successful, write to
https://www.plex.tv/contact/?option=plex-pass-billing
Give them ample info to verify it’s you (something in your account they can use to verify it’s you.. and only you)
ddjj77
September 20, 2025, 1:31am
3
thanks. reading some other posts, it seems like maybe someone needs to take my email off a blocklist. ive now whitelisted the plex.tv domain
ChuckPa
September 20, 2025, 2:06am
4
don’t rush it. It issued a temp block (did it to me too) which clears in about an hour. It’s VERY strict right now
Looking at the account, Are you you in A****, S****, P**** or W***** ?
ChuckPa
September 20, 2025, 2:23am
6
Perfect. Thought you might get the hint!
Take care!