Two-part movies don't show up in Plex HTPC (Mac)

Plex Players Desktop Players
1

Server Version#:1.32.5
Player Version#: 1.49 (Plex HTPC for Mac)

I have several two-part movies that do not show up in Plex HTPC but they do appear when I launch Plex in my web browser. An example of the file names is:

Goodfellas - pt1.m4v
Goodfellas - pt2.m4v

I have put the files in the same folder as my movies, and I have tried making a folder (“Goodfellas” in this case) within my movie folder and putting the two .m4v files in this folder, but neither works. Is there a solution to this problem?

2

Are you accessing the same library /server /account?
Library contents won’t be different depending on which client you use. There might be some clients that won’t be able to play stacked files… but that’s a different matter from displaying them in your library (and should be working from Plex HTPC for all I know).

3

Thanks for the reply, tom. Yes, they are exactly the same library, server and account. It’s been this way for some time but I only noticed it last night when I was trying to watch Goodfellas and it didn’t show up in Plex HTPC.

4

OK, this is strange. On a whim, I downloaded Plex HTPC to my M1 MacBook Air and the movies show up on it and play (but there’s no sound for some reason - AAC audio track is enabled).

5

I now have sound. I quit and relaunched the Plex HTPC app on my MacBook Air and the sound works now. Weird.

6

A post was split to a new topic: Playback issues with stacked files

7

So, another weird thing. On my iPad and LG TV’s Plex apps, the movies show up but when I select them they both report the file is unavailable. This seems to be an inconsistency with the naming convention of Plex’s help pages that specifically state how to name multi-part movies.

8

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