I’ve been a plex pass lifetime since the beginning. Over the last couple years I’ve had more and more posters fail to load and now none of them are loading automatically. I can easily click edit, poster and set the image but I’m not going to do that for every show/movie.
I’ve done a refresh and I’ve even deleted and re-imported the library.
Each and every single one has the poster available to it in the edit tab so it’s getting the correct metadata though it doesn’t seem to be pulling in the description all of the time.
What’s the deal, if it’s a file naming problem then why does the poster pull down correctly?
If so, Please make sure Verbose logging is disabled and Debug logging is enabled;
Next force a refresh of a section so I can see it.
when it quiets again, grab the logs. I’ll track through all the agent activities.
Settings - Server - Help - Download Logs. Please attach that ZIP file
Posters are already downloaded, on a better look I don’t have metadata but I do have correct posters.
I pulled a small section aside and forced a refresh. I’ve got about 800 movies in the main section and on my rural internet it would take forever. This small section has a good cross section of appropriately handled files and ones that aren’t scraping.
my Ubuntu server started doing something similarly. The movies have downloaded some metadata, but are still marked as not matched. when i go to match, the agents do not load for me to try to manually match. this started happening after the recent update, i suspect an issue with the agents.
I usually update whenever there’s an update, because i hate that little yellow bar. Anyway, a reboot of my unbuntu vm and a refresh of the problem media files fixed the issue for me.
I get this every once in awhile… self resolves eventually
Something that does help when I see a lot of posters vanish is to use Clean Bundles and Optimize DB
@melrhombus install originally was around 2010ish. I had a raid array fail around 2014 and rebuilt the server again but the library was intact. I just had another raid failure and am currently backing up for an entire disc array upgrade and system upgrade sometime next week. I’ve tried both those options a few months ago, I’ll hit it again.
Some of my library is against naming convention but it still pulls down the correct poster if I attempt to edit and manually select the poster. Most of my library is correct naming convention and those are also without posters.
No worries @ChuckPa I’ve been lazy enough to live with it for about a year so haha
I completed that assignment and tried it on the test section and it completed none of the empty posters.
Will the naming convention irregularities be the issue even if it’s able to pick the correct posters? I’ve got no metadata, no poster selected but if I click edit and go to poster it has the correct film downloaded.
I think when I get my new discs in town and rebuild the array I’ll just do a complete rebuild of the system and a fresh install. Filebot is annoyingly only on Windows and I’m running an ubuntu derivative so it’s not very convenient to use.
Yes. That can and often does cause issues because two different databases are queried. They don’t use compatible indexing so Plex must search again by name and not title id number
