Server Version#: 1.22.2.4282
Player Version#: LG TV 5.12.2, Platform version 4.3.0.
Hi guys.
I received a new Intel NUC 11 Pro today. Installed PMS and see when I play content with transcoding that it don’t use hw transcoding.
If I install Ubuntu Desktop - its working just fine? EDIT: Ubuntu Desktop same problem.!
On Ubuntu server after an installation :
I can see:
Intel QSV Hardware: Not found
Nvidia GPU card: Not Found
OpenCL library: Not Installed.(fixed with sudo apt-get install beignet-opencl-icd )
Beignet package: Not Installed (fixed with sudo apt-get install ocl-icd-libopencl1)
How do I enable hardware transcoding ( its enabled in the transcode menu )
how exactly did you try to upgrade? the instructions on the site you linked work.
try again and at the end try a → sudo update-grub2 and make sure it adds your new kernel version to the grub config (or note the error if it doesn’t) if you have secure boot enabled on the NUC, turn it off in the bios.
Ubuntu 21.04 is shipping in 8 days but only runs a 5.10 kernel so still won’t help you.
It will be late august before Ubuntu ships a HVE version for 20.04 that will have never kernel support.
With the manual install you might run into some odd hangs and some crashes.
basically, you might want to try a different OS that properly supports your choice of hardware. Intel themselves are still working on Linux drivers.
I ran the script by sudo ./scriptname -i
It found the new kernel, and downloaded it, installed it.
After a reboot, the loading screen told me that I had to load the new kernel and then it didnt do anything else.
I rebooted and had the option to load ubuntu with 5.8 or 5.11. I ran 5.8 and it was working.
I closed it down last night - was too tired messing with it. But no matter how hard I tried , I got the same info. I even ran the script several times without anyluck with 5.11.
Now this morning after your message here, I disabled secured boot. Now the system started up with 5.11
5.11.13-051113-generic
So should I now be able to run plex with hw transcoding?
Maybe, that should be the ubuntu blocker out of the way, re-install the latest PMS and see if the install log detects the hardware. (you may still need to manually install the OpenCL library for 4k tone mapping, @ChuckPa is the guru on that and he has threads on that elsewhere)
DEBUG log files please which capture the failing playback (keep VERBOSE OFF)
Crash reports don’t help. Disabling Crash reporting then attaching the DMP file (in a ZIP) with the logs ZIP when it happens does help.
Important info (you might also find useful) .
Examine the contents of /tmp/plexinstaller.log after the install.
As FYI: I will be adding more parameters to it (CPU SKU and ICR info).
It’s going to be a significantly more CPU-aware installer (while in this early deployment stage from Intel)
