Unable to access server after password reset

Plex Media Server NAS & Devices
99

If you are on the same network as the NAS,

  1. Stop Plex Media Server & wait ~20 seconds for it to fully stop.
  2. Start Plex Media Server & wait 1 - 2 minutes for it to fully start.
  3. Point a private/incognito browser window at the IP address of the NAS. For example, if the IP address is 10.1.2.3, use http://10.1.2.3:32400/web (you may need to use https).
  4. See if you can login, reach server settings, and claim the server.

If that does not work, try FAQ 15: Claiming & Connecting to a troublesome Synology server.


EDIT: If you are comfortable with SSH and the Linux CLI, you can also use the User Credential Reset utility.

See the Readme for a sample run on a Qnap. It will look the same on a Syno.

When prompted, you’ll need a claim token from https://plex.tv/claim.

  1. Login to the NAS via SSH and change to the /Plex shared folder (usually on Volume 1).
    cd /volume1/Plex

  2. Download the script

wget -O UserCredentialReset.sh https://github.com/ChuckPa/UserCredentialReset/releases/latest/download/UserCredentialReset.sh

  1. Make it executable: sudo chmod +x UserCredentialReset.sh

  2. Run it: sudo ./UserCredentialReset.sh

  3. When prompted, enter the code from https://plex.tv/claim.

Example: On a Ubuntu system

$ sudo ./UserCredentialReset.sh

          Plex Media Server user credential reset and reclaim tool (Ubuntu 24.04.3 LTS)

This utility will reset the server's credentials.
It will next reclaim the server for you using a Plex Claim token you provide from https://plex.tv/claim

Please enter Plex Claim Token copied from http://plex.tv/claim : claim-nottherealtoken
Stopping PMS
Clearing Preferences.xml
Getting new credentials from Plex.tv
Claim completed without errors.
 Username: FordGuy61
 Email:    <redacted>

Starting PMS
Complete.
$
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