After heeding the advice of the Plex e-mail to reset my password (I chose to ”Sign out of all devices” too), now I’ve lost access to my server on my ASUSTOR NAS. I am attempting to access it via the NAS and via a PC on the same subnet/network. Going through the suggestions for the Synology server t…

Try the User Credential Reset utility. See the ReadMe for where to place it on the NAS. It varies by NAS, if you’re using Docker, etc. To download: wget -O UserCredentialReset.sh https://github.com/ChuckPa/UserCredentialReset/releases/latest/download/UserCredentialReset.sh Make it executable: s…

That doesn’t work on asustor, because for this and for the other pms clain script need curl which not available on the Asustor ADM

I am experiencing very similar issues with my Plex server on Mac and on Synology. Looking for someone from Plex to address this issue.

I am having the same issue. I reset the password. I logged bag in within my home network. No one can access plex from outside my network. This has nothing to do with my ISP. This is a Plex issue. I hope someone from Plex bothers to address this issue. Plex always goes TU when I am away from home. I…

[image] Norbyte: That doesn’t work on asustor Asustor is listed as a supported platform. I don’t have an Asustor. Just wondering what changed, because it seemingly worked at one time.

[image] thommills: Synology DSM 7. FAQ 31 DSM 6: FAQ 15 [image] Synology FAQ - Questions, Answers, and How-To's Tips, Tricks & How-Tos Synology Frequently Asked Questions Table of Contents Intro: Posting in the Plex Synology Forum DSM 6 & 7 FAQ Some …

Ok @FordGuy61 thanks for your solid, if a bit cryptic, responce. Yes, on DSM 7, following the info for FAQ 31 absolutely got me back up and running. Thank you. For those other looking for this, you can find it at Synology FAQ - Questions, Answers, and How-To's - #39 by ChuckPa

[image] Edit, to install Curl on Asustor: [image]

Thanks for the info on Asustor NAS and curl. FYI, it looks like the last line is missing: opkg install curl.

I just responded in the other thread. Would greatly appreciate not duplicating posts I will figure out how to resolve this. Request: ASUSTOR model , CPU. and OS version. Our Lab machine has curl already installed.

Unable to access server after password reset

Plex Media Server

FordGuy61 September 11, 2025, 4:36pm 7

DSM 7. FAQ 31
DSM 6: FAQ 15

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Unable to access server after password reset

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