Unable to access server after password reset

Plex Media Server NAS & Devices
1

After heeding the advice of the Plex e-mail to reset my password (I chose to ”Sign out of all devices” too), now I’ve lost access to my server on my ASUSTOR NAS. I am attempting to access it via the NAS and via a PC on the same subnet/network.

Going through the suggestions for the Synology server thread, I’ve tried the following to no avail. I do not see a way to re-claim the server.

  1. Logging via the Plex client or web: no option to reclaim the server. Attempting to access libraries originally gave a “not authorized” error.
  2. After “turning off” the server in the ASUSTOR App Central, I’ve tried removing the entries in the Preferences.xml, no change after turn the server back “on”. In fact, the Preferences.xml file still has those entries removed.
  3. ClaimPMS4Win_v1.0.3.1, doesn’t “see” a server.
  4. Using https. I could never get that to work properly due to a lack of easy to follow steps anywhere, seemingly.
  5. Accessing via client/web, ‘General Settings’ shows me as logged in, but again, no access to server/libraries.
  6. Running Setup Plex.html in the server directory logs me in, but not to my server, no change.

In my frustration, I removed the server itself from the authorized devices list and choose ‘Leave Server’. Now I can’t seem to be able to add it back.

Any help/support is greatly appreciated. Simply changing my account password should NOT be this difficult!

2

Try the User Credential Reset utility.

See the ReadMe for where to place it on the NAS. It varies by NAS, if you’re using Docker, etc.

To download:

wget -O UserCredentialReset.sh https://github.com/ChuckPa/UserCredentialReset/releases/latest/download/UserCredentialReset.sh

Make it executable: sudo chmod +x UserCredentialReset.sh

Run it: sudo ./UserCredentialReset.sh

3

That doesn’t work on asustor, because for this and for the other pms clain script need curl which not available on the Asustor ADM

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4

I am experiencing very similar issues with my Plex server on Mac and on Synology. Looking for someone from Plex to address this issue.

5

I am having the same issue. I reset the password. I logged bag in within my home network. No one can access plex from outside my network. This has nothing to do with my ISP. This is a Plex issue. I hope someone from Plex bothers to address this issue.

Plex always goes TU when I am away from home. I have limited Internet access for the nexT couple of weeks and am working from a phone.

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6

Asustor is listed as a supported platform.

I don’t have an Asustor. Just wondering what changed, because it seemingly worked at one time.

7

DSM 7. FAQ 31
DSM 6: FAQ 15

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8

Ok @FordGuy61 thanks for your solid, if a bit cryptic, responce. Yes, on DSM 7, following the info for FAQ 31 absolutely got me back up and running. Thank you.

For those other looking for this, you can find it at Synology FAQ - Questions, Answers, and How-To's - #39 by ChuckPa

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9

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Edit, to install Curl on Asustor:

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10

Thanks for the info on Asustor NAS and curl.

FYI, it looks like the last line is missing: opkg install curl.

11

I just responded in the other thread.

Would greatly appreciate not duplicating posts

I will figure out how to resolve this.

Request:

ASUSTOR model , CPU. and OS version.

Our Lab machine has curl already installed.

12

Hi,

Asustor Model: AS1102T
CPU: AArch64 Processor
ADM Version: 4.3.3.RKD2

13

Forgive my utter Linux cluelessness. I installed Curl (I think) following the guidance above (after installing Entware first). When I ran the UserCredentialReset script it couldn’t find Curl and exited. How do I find Curl and help the script find it? I assume I have to tinker with the path but I don’t know how to go about that.

14

After installing Entware, did you SSH to the NAS and enter:

opkg update

opkg install curl

If so, try which curl or curl --version.

15

which curl returns /opt/bin/curl

that’s not in the string I get when I echo $PATH

16

that string, for what it’s worth, is:

/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin

17

Thanks for the info.

Try export PATH="/opt/bin:$PATH" and verify with echo $PATH.

Then see if you can run User Credential Reset.

It is a temporary addition to the path, but hopefully lets you run the script and reclaim your server.

18

Finally had a chance to get back to this problem today and blessedly, the reclaim script ran successfully. Restarted Plex Media Server and at least on the first couple of devices I’ve tried, things are running again. Thank you!