Synology FAQ - Questions, Answers, and How-To's

General Discussions Tips, Tricks & How-Tos
6

FAQ 1: Gaining access to the Plex logs or when PMS isn’t running / won’t start

Your Plex metadata, which is where the logs are stored, is stored out on /volume1 adjacent your content shares. It’s only hidden by default. To make it visible:

DSM 7

  1. Control Panel
  2. Shared Folders
  3. Highlight the PlexMediaServer shared folder
  4. EDIT
  5. “Permissions” tab
  6. Give your Synology username permission to “Read/Write” the share.
  7. Save.

To manually retrieve the logs:

  1. File Station
  2. PlexMediaServer share
  3. Navigate: AppData / Plex Media Server
  4. Right-click Logs
  5. Compress to Logs.zip
  6. Download the ZIP file (click it) to your computer.
  7. Upload it to your thread.

DSM 6

  1. Control Panel
  2. Shared Folders
  3. Highlight the Plex share
  4. EDIT
  5. “Permissions” tab
  6. Give your Synology username permission to “Read/Write” the share.
  7. Save.

To manually retrieve the logs:

  1. File Station
  2. Plex share
  3. Navigate: Library / Application Support / Plex Media Server
  4. Right-click Logs
  5. Compress to Logs.zip
  6. Download the ZIP file (click it) to your computer.
  7. Upload it to your thread.

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