Synology FAQ - Questions, Answers, and How-To's

[ChuckPa]

FAQ 1: Gaining access to the Plex logs or when PMS isn’t running / won’t start

Your Plex metadata, which is where the logs are stored, is stored out on /volume1 adjacent your content shares. It’s only hidden by default. To make it visible:

DSM 7

1. Control Panel
2. Shared Folders
3. Highlight the PlexMediaServer shared folder
4. EDIT
5. “Permissions” tab
6. Give your Synology username permission to “Read/Write” the share.
7. Save.

To manually retrieve the logs:

1. File Station
2. PlexMediaServer share
3. Navigate: AppData / Plex Media Server
4. Right-click Logs
5. Compress to Logs.zip
6. Download the ZIP file (click it) to your computer.
7. Upload it to your thread.

DSM 6

1. Control Panel
2. Shared Folders
3. Highlight the Plex share
4. EDIT
5. “Permissions” tab
6. Give your Synology username permission to “Read/Write” the share.
7. Save.

To manually retrieve the logs:

1. File Station
2. Plex share
3. Navigate: Library / Application Support / Plex Media Server
4. Right-click Logs
5. Compress to Logs.zip
6. Download the ZIP file (click it) to your computer.
7. Upload it to your thread.

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