Unable to access plex service remote since password reset

Plex Media Server Remote Access
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5

I am a bit of an idiot as I tried all the proposed solutions at once, and now I dont know which one fixed my problem… sorry.

I did the following:

  1. Followed the steps on this page, updated registry. Logged back in and it imediate showed my user as having claim to the server. I am not sure this actually did anything, as I never had to ‘claim’ anything as I expected. What did happen is all the green ticks appeared, I tried to access via the phone app and it still said TRINITY was offline. I refreshed the server remote access page and everything reverted back to crosses. I dont think this step fixed it for me.

2025-09-12 08_14_35-Window
2025-09-12 08_14_35-Window697×557 31.6 KB

2025-09-12 08_15_26-Window
2025-09-12 08_15_26-Window697×557 32 KB

  1. I tried disabling remote access, and enabling it again.
  2. I rebooted my entire server/PC.
  3. I logged out and back in on my phone app (not the TVs)

After doing all of the above, the TV and Phone app both showed TRINITY server as online, and I was up and running again.

What a saga, all because I changed a single password on advice from the developer.

Thanks for the pointers, I appreciated them.