Unable to add media folders to Plex interfaces

Plex Media Server NAS & Devices
1

Server Version#: DSM 7.1.1-42962 Update 3
Player Version#: 1.31.0.6654-7000

Some time ago, my Plex installation lost access to see any of the local files. I confirmed the permission was set correctly, but I cannot get the option to add the media back. At the time, I was running DSM 6, so I decided to upgrade to DSM 7 and wipe the NAS, thinking that may help.

plex get media server.PNG
plex get media server.PNG1019×491 39.1 KB

When I started the Plex installation, under “Your Media,” I only got the above. :neutral_face:

image
image1220×675 28.3 KB

I provided the created “PlexMediaServer” user access read/write access to the media folder.

Any help would be greatly appreciated.

2

in DSM7 you need to give plexmediaserver access to shared folders. But that looks like no server is installed or is claimed by another account.

suggest reading through Synology - DSM 7.0 Release - Plex Installation (Not Operational) Issues DSM 7 had major changes

3

When I did the installation, I used a claim token, and it said my account claimed it.

I ran the Find Plex script attached and saw:
image

4

Okay, I am kind of confused now… So I returned to the Plex page and tried Control+F5; the screen reloaded, and the name of the NAS appeared.

5

When I try to add the library, it’s saying I can’t save the changes:

image
image750×541 23.4 KB

6

That is an error we are looking into, we think for some a process is not starting up correctly. For some folks restarting server on machine has worked.

7

Gotcha, I’ll give the reboot a try real quick.

8

The reboot did the trick; now to see if the media could be picked up.

1 Like
9

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.