Unable to add movies stored on my SYNOLOGY

[Multinet33]

Server Version#1.13.5.5332:
Windows 10 Pro 1803 activate by regular licence

Hello, after reinstalling completly my server (witch from W7 to W10) i’ve reinstalled PLEX on it.

All my media are stored on my NAS (Synology DS412+)
From windows 10 I can access them by :
\192.168.1.128\Media (there is a double \ at the begining but the forum remove it)
or
\DISKSTATION\Media (there is a double \ at the begining but the forum remove it)
or
Z: (because it is mapped to \192.168.1.128\Media -(there is a double \ at the begining but the forum remove it)
)

W10 has the credentials for both \DISKSTATION\Media and \192.168.1.128\Media (there is a double \ at the begining but the forum remove it)

When I add a library i tried to put
\DISKSTATION\Media\Films (there is a double \ at the begining but the forum remove it)

or
\192.168.1.128\Media\Films (there is a double \ at the begining but the forum remove it)

or Z:\

BUT

Plex is scanning the directories (i saw all the sub-directories) but my library is desesperatly EMPY !

if I copy a directory on my w10 desktop and I add the Desktop\Directory to the library, PLEX add it correctly

Any help welcome
Multinet

[tom80H]

if Plex cannot see the disk station’s content…

• have you checked it’s actually accessible from Windows? (not just the drive)
• does Plex see the disk station drive/folder when you edit your library settings (via “add folder”)?
• no issues with the connection?

[OttoKerner]

@Multinet33

W10 has the credentials for both \DISKSTATION\Media and \192.168.1.128\Media

That’s the issue right there.
Don’t rely on Windows storing access credentials to network shares. It doesn’t work reliably.
Particularly not when running Plex server as a service.

I have found the only way to get this to work reliably, is to bring username and password of both your Windows user account and your NAS into sync.
So, create a user account on your NAS which has the same username like you use on Windows for running Plex server. And put the same password on both accounts.

[Multinet33]

Hello all

@OttoKerner
I do what you suggest : create on NAS an account with the same name and password than my w10 account. I removed the credentials with the other account too.

→ the access is OK by the explorer on W10 : so I can acces NAS files without any credentials on w10

But

On PLEX, I do a complete desinstallation / reinstallation, I add my files to library : OK
After few hours PLEX has removed again all files, so that my library is empty

When I do a scan i saw all my directories on NAS scanned by PLEX but it remains empty

If you have another idea ?

Thanks for help

Multinet

[Multinet33]

I answer to myself ! seems to be fixed by changing a parameter in NAS SYNOLOGY (min SMB2 max SMB3 in advanced option of SMB protocole). I had previously MIN=1 MAX=2

[OttoKerner]

Windows 10 removed compatibility with SMB 1, because it is kinda compromised.

I do also recommend you to disable ‘Empty trash automatically after every scan’
under Settings - Server - Library

And it helps greatly to disallow the network adapter going to sleep on both Plex servers and clients.

[Multinet33]

Thanks OttoKerner

I disabled the empty trash auto setting, and I will do the sleep parameter on my cards.

Again thanks a lot

Multinet