Greetings. Unable to claim Media Server despite manually trying, installing new server, deleting old server, etc.
New to this Plex world.
DSM 6 or DSM 7?
Server local to you or remote?
If local, LAN is RFC-1918 compliant and connected to internet ?
DSM 7.0.1-42218 Update 3
Server is Local…Connected to the Internet
LAN is RFC-1918 compliant?
(192.168.x.x, 10.x.x.x, or 172.16.x.x-172.31.x.x)
Success: I can see your service on x.x.x.101 on port ( 32400 )
Your ISP is not blocking port 32400
If you are editing the LAN address (RFC-1918 Private Network) – there is no need to mask them.
They are not routable. I can safely tell you my server’s LAN address is 192.168.0.20 because you don’t know my WAN IP.
SERVER Address: 192.168.1.222
the mask is my public address
Open your browser, paste:
http://192.168.1.222:32400/identity
It should respond with something like this: (claimed=“0”)
<MediaContainer size="0" claimed="1" machineIdentifier="81aa08b7d389cf43412469072e8efafe6046d8cc" version="1.25.7.5604-980a13e02"> </MediaContainer>
<MediaContainer size="0" claimed="0" machineIdentifier="1a4a1fb35a6fe305dbbff46b3588789d5a1a9177" version="1.27.0.5897-3940636f2"> </MediaContainer>```cool.
Now for the easy part:
- Uninstall Plex with the KEEP option (which is the default choice)
- Now manual install the same SPK file again
- Instead of Normal installation, select “Install using Plex Claim Token”.
- Click “Get Plex Claim token”
- New browser tab will open with a claim token shown
- COPY it
- Return to the Installer page.
- PASTE the token into the box on the installer page.
- NEXT - NEXT - NEXT and let it install.
- It will take 15-30 seconds longer to install while it communicates with Plex.tv and claims the server for you (does the identity exchange)
- When PMS starts,
- Now open normally by IP ADDRESS http://192.168.1.222:324000/web
- It will want you to sign in
- then it will want you to confirm the claiming (New install) with “Got It”
- Now you can begin setup as you wish.
Did that… put in the token… it continued to run… got the error notice about 2 mins later, “There was an error in claiming the server”
Stop Plex
Open FileStation
Navigate PlexMediaServer/AppData/Plex Media Server
Right-click Logs → Compress to Logs.zip
When it completes, Download the ZIP
Upload/attach here. I’ll see what it doesn’t like.
Logs.zip (1.4 MB)
I find it odd that the higher version 1.27 is installed, but it says 1.21 is available.
The Synology DNS is misconfigured
Jun 13, 2022 19:24:28.695 [0x7f095cf9cb38] WARN - [HttpClient] HTTP error requesting GET http://plex.tv/pms/:/ip (6, Couldn't resolve host name) (Could not resolve host: plex.tv)
This is my server. Notice my gateway is also my DNS IP. If that doesn’t work for you, change the DNS to be 8.8.8.8 or 8.8.4.4 to try again
The reason your version is higher is because Synology refuses to update Package Center.
It’s unfortunate but where it is.
And the DNS change fixed it. How could that change when it was fine last week? Either way, thank you for your help!!!
Synology updates LOVE to change things.
Someone needs to be punched in the face. This is not a value added benefit.
