Unable to claim server.

General Discussions
1

Using Synology intel nas and updated to dim 6.1. Was able to update plex but with the recent aws outage, I mistakenly signed out and now I am unable to claim the plex server. Any suggestions?

I update to the latest plex version but it still shows their is a new update.PlexMediaServer-1.4.3.3433-03e4cfa35-x86

2

Yes.

The easiest method:

  1. Stop PMS
  2. Open File Station
  3. Navigate Plex -> Library -> Application Support -> Plex Media Server
  4. Rename Preferences.xml to Preferences.xml.old
  5. Start PMS
3

I tried renaming the file form preferences.xml to old but get an error on setup once it finds my server. The error says, “There was a problem saving these settings.” Any other suggestions that I can try?

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4

If you cannot save settings, this indicates a permissions problem.

Synology is known for being ‘fussy’ and forgetting such permissions.

Please open FileStation and scroll down to the Plex share. If you don’t see it in the left panel, do the following:

  1. Enable SSH if not enabled
  2. ssh -l admin ip.of.syno.box
  3. sign in with admin password
  4. sudo -su root
  5. synoshare --setbrowse Plex 1
  6. exit
  7. exit

Return to FileStation and refresh the file browser. Plex will now appear

Right click on it and select ‘Properties’ and go to the ‘Permissions’ tab

Make certain user plex has Full Control and you check Apply to all folders, sub-folders, and files

It should look something like mine below.

Also go to Control Panel - Shared Folders - Edit the Plex share Permissions. Make certain user plex is also enabled there.

After this silly dance is done, repeat the steps I gave you above. PMS will now have the permissions it needs to run.

5

Plex was not viewable in file station but I added my username to the folder and was able to see the folder. I set the plex user to full control. I am still getting the same error and cannot claim the server. I tried to delete the preferences.xml file again and claim the server but it still reports an error. I logged into plex and changed my password and tried claiming the server but its still reports an error signing in.

Should I try reseting the default password for the plex user account? What is the default password for the plex user account? I can’t find it on the forums.

6

Looks like when I was setting and applying permissions to full control, the browser was exiting the synology page due to non activity. I did it and watched it thru the whole process to make sure I wasn’t being logged out. After it finished, I was able to claim the server. Thanks for your help.