Unable to Claim Server

Plex Media Server NAS & Devices
1

Server Version#: 1.42.1
Player Version#:4.147.1
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

I recently moved into a new apartment with a new internet provider (AT&T). I had to go through all the setup again of getting my NAS up and working, which is running my install of Plex Server. QNAP intel running QTS 5.2.4

Currently, I can access all of my files through plex on my network, but I can’t seem to get remote access to work. I go to the settings menu and hit the “claim server“ button, the wheel spins for about 30 seconds, and then the button is available to click again and nothing happens.

What I’ve done so far:

  • Deleted Plex off my NAS, SSHed into my .qpkg directory and deleted everything there too before a new install of the latest stable release.
  • Double checked that I’m using 1.1.1.1 as my DNS server (also tried 8.8.8.8)
  • Added port forwarding to my router on port 32400
  • went through and checked for double NAT issues, but I’m not using a second router or anything, just the standard AT&T all in one.

The next thing I was going to try was adding PLEX_CLAIM from this website to my environment variables, But I’m not having a lot of luck finding where the .env file is stored on a QNAP Nas. (All the tutorials seem to be about the file in a docker instance, and not just the NAS itself).

I would think these are the errors in the log in question:

Aug 30, 2025 11:02:55.001 [140609658800952] DEBUG - Request: [192.168.1.70:57756 (Subnet)] GET /media/providers (6 live) #150 GZIP Token ()
Aug 30, 2025 11:02:55.001 [140609767496504] DEBUG - Completed: [192.168.1.70:57756] 200 GET /media/providers (6 live) #150 GZIP 0ms 1245 bytes (pipelined: 21)
Aug 30, 2025 11:02:55.120 [140609658800952] DEBUG - Request: [192.168.1.70:57756 (Subnet)] POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxxLCNtrW (6 live) #152 GZIP Token ()
Aug 30, 2025 11:02:55.121 [140609658800952] DEBUG - [Req#152/HCl#75] HTTP requesting POST ``https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxLCNtrW
Aug 30, 2025 11:03:01.105 [140609755548472] WARN - [HttpClient/HCl#74] HTTP error requesting GET ``https://v4.plex.tv/pms/:/ip`` (7, Couldn’t connect to server) (Failed to connect to v4.plex.tv port 443 after 6182 ms: Couldn’t connect to server)
Aug 30, 2025 11:03:01.105 [140609755548472] WARN - [HttpClient/HCl#75] HTTP error requesting POST ``https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxLCNtrW`` (7, Couldn’t connect to server) (Failed to connect to plex.tv port 443 after 5985 ms: Couldn’t connect to server)
Aug 30, 2025 11:03:01.105 [140609692908344] ERROR - [Req#147] PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=-7):
Aug 30, 2025 11:03:01.105 [140609658800952] DEBUG - [Req#152] MyPlex: Did token exchange for claim (returnCode: -7)
Aug 30, 2025 11:03:01.106 [140609658800952] DEBUG - [Req#152] MyPlex: Got a token poked, let’s act on it.
Aug 30, 2025 11:03:01.106 [140609658800952] DEBUG - [Req#152/HCl#76] HTTP requesting GET ``https://plex.tv/api/v2/user/privacy?X-Plex-Token=
Aug 30, 2025 11:03:04.107 [140609716874040] DEBUG - [Req#152/MediaProviderManager] Refreshing media providers
Aug 30, 2025 11:03:06.935 [140609702026040] DEBUG - [Req#147] NAT: UPnP, didn’t find usable IGD.
Aug 30, 2025 11:03:06.935 [140609702026040] DEBUG - [Req#147] NAT: PMP, attempting mapping.
Aug 30, 2025 11:03:07.249 [140609755548472] WARN - [HttpClient/HCl#76] HTTP error requesting GET ``https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxt`` to server) (Failed to connect to plex.tv port 443 after 6142 ms: Couldn’t connect to server)
Aug 30, 2025 11:03:07.249 [140609658800952] WARN - [Req#152] [Analytics] Couldn’t get analytics privacy settings. Trying again soon.
Aug 30, 2025 11:03:07.249 [140609658800952] DEBUG - [Req#152/HCl#78] HTTP requesting GET ``https://plex.tv/api/v2/release_channels?X-Plex-Token=
Aug 30, 2025 11:03:13.393 [140609755548472] WARN - [HttpClient/HCl#78] HTTP error requesting GET ``https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxt`` to server) (Failed to connect to plex.tv port 443 after 6143 ms: Couldn’t connect to server)

Is there something else that I’m missing here?
Thanks for reading!

Plex Media Server Logs_2025-08-30_11-51-27.zip (734.3 KB)

2

Check your networking.

You show both BR0 and ETH0 with both on the same subnet.

Aug 30, 2025 11:01:26.600 [140609725393720] DEBUG - NetworkInterface: Watching for changes on the interfaces.
Aug 30, 2025 11:01:26.600 [140609780206224] DEBUG - Detected primary interface: 192.168.1.190
Aug 30, 2025 11:01:26.600 [140609780206224] DEBUG - Network interfaces:
Aug 30, 2025 11:01:26.600 [140609780206224] DEBUG -  * 1 lo (127.0.0.1) (00-00-00-00-00-00) (loopback: 1)
Aug 30, 2025 11:01:26.600 [140609780206224] DEBUG -  * 2 eth0 (192.168.1.189) (24-5E-BE-6B-BC-29) (loopback: 0)
Aug 30, 2025 11:01:26.600 [140609780206224] DEBUG -  * 7 br0 (192.168.1.190) (24-5E-BE-6B-BC-2A) (loopback: 0)
Aug 30, 2025 11:01:26.600 [140609780206224] DEBUG -  * 8 docker0 (10.0.5.1) (5E-0F-C1-D7-EC-C6) (loopback: 0)
Aug 30, 2025 11:01:26.600 [140609780206224] DEBUG -  * 9 lxcbr0 (10.0.3.1) (42-F6-05-1C-69-69) (loopback: 0)
Aug 30, 2025 11:01:26.600 [140609780206224] DEBUG -  * 10 lxdbr0 (10.0.7.1) (3A-2A-AA-02-BC-4C) (loopback: 0)
Aug 30, 2025 11:01:26.600 [140609780206224] DEBUG -  * 1 lo (::1) (00-00-00-00-00-00) (loopback: 1)

There should be a virtual switch in that configuration and eth0 disappearing into the bridge

After that, Check the defined Default Gateway and assigned Gateway IP address.

This is communication out of the machine failing:

Aug 30, 2025 11:03:01.105 [140609755548472] WARN - [HttpClient/HCl#74] HTTP error requesting GET ``https://v4.plex.tv/pms/:/ip`` (7, Couldn’t connect to server) (Failed to connect to v4.plex.tv port 443 after 6182 ms: Couldn’t connect to server)