Unable to connect to server in browser or desktop app

Plex Media Server NAS & Devices
1

Unable to connect to plex server using plex.tv or the desktop app. However I can access my server when using the app on smart tvs or consoles. I have tried resetting the server and my NAS but still no change. Been trying to troubleshoot all evening but no luck :confused: Please help!

plex-connection-issue

3

Sure thing, attached is my logs.Logs.zip (2.1 MB)

5

Sorry, I’m not too familiar with these sorts of things.

I have bonded both of the ethernet connections and chose Adaptive Load Balancing. I have also moved my media out of the Plex shared folder and into a separate folder following your instructions.

I am still getting an error, though now it is saying that the server is unreachable, or it’s even attempting to connect to the server. I’ve attached a screen shot and an updated zip. Logs.zip (2.2 MB)
plex-connection-issue-2

7

Hi trumpy81, thank you so much for your help. However I am still having issues.

When I try to access http://Your_NAS_IP_Address:32400/web. It shows my libraries however when I go to view them it says that I need to claim the server. When I do this however it either won’t claim the server and simply says that I need to install the newest version of plex ( and I have also uninstalled and reinstalled plex on my synology NAS) or it says that server settings are unavailable.Logs.zip (2.2 MB)

plex-connection-issue-3
plex-connection-issue-31533×778 24 KB

8

@remsrum

Check Control Panel - Network - Network Interface tab - EDIT the network interface you’re using

Check the DNS value there and make sure it points to the modem/router (if setting manually) or DHCP which will set it.

The failure you’re having is because the server can’t connect to Plex.tv . Specifically, it can’t resolve the IP address (DNS lookup failure)

Sep 28, 2021 18:59:28.390 [0x7fa18a131b38] ERROR - [MediaProviderManager] Error issuing curl_easy_perform(handle): 6
Sep 28, 2021 18:59:28.390 [0x7fa18a131b38] WARN - [MediaProviderManager] HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (6, Couldn't resolve host name) (Could not resolve host: plex.tv)
Sep 28, 2021 18:59:28.390 [0x7fa18a131b38] ERROR - [MediaProviderManager] Error parsing content.
Sep 28, 2021 18:59:28.390 [0x7fa18a131b38] ERROR - [MediaProviderManager] Error parsing XML: Error parsing file.
Sep 28, 2021 18:59:28.390 [0x7fa18a131b38] DEBUG - [MediaProviderManager] HTTP requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Sep 28, 2021 18:59:28.391 [0x7fa189eadb38] DEBUG - Reading 148 bytes in the body, code is 200
Sep 28, 2021 18:59:28.391 [0x7fa189eadb38] DEBUG - [com.plexapp.agents.imdb] Plug-in running on port 33551.
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