Unable to Match a TV Show

Plex Media Server Desktops & Laptops
7

Naming & Organization
Name your files per Plex recommendations. Plex is extremely picky with TV shows. If you vary from the recommendations it might work, but you’re just getting lucky.

For Hogan’s Heroes:

/A TV Library <-- Library points here
 /Hogan's Heroes
    /Season 01
      /Hogan's Heroes - s01e01.ext
      /Hogan's Heroes - s01e02 - Hold That Tiger.ext

Plex Media Server settings
If you’re using .mp4 files, check the setting for Local Media Assets (LMA).
Settings -> Server -> Agents -> TV Shows -> TheTVDB & The Movie Database
Drag LMA to the bottom of the list of selected agents, then refresh the metadata for the show or library. Sometimes metadata embedded in MP4 files can interfere with Plex pulling information from online sources.

The Plex Dance
After renaming/restructuring files, perform the Plex Dance for the entire show (not just an episode or season). Follow all the steps, in order.

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