I work in IT, and this is all too familiar.
As I’ve told people, if I’m explaining every little detail, I’m not fixing the problem. Just know I’m working on it.
It’s not just changing a few things and crossing your fingers. It’s changing a few things and testing them BEFORE giving it to the Plexpass subscribers. I can honestly say every issue I’ve had, the developers have been more than helpful and eager to get to the bottom of the issue.
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Maybe because there is no answer. First the bug has to be found. Then a fix has to be discussed/designed, then implement,ed and then tested; if the issue isn’t resolved then the process starts over again. And while it may be generally known how long the last three steps take, there’s no guarantee. So rather than give you a bad answer, they give you no answer at all.
Welcome to the world of beta testing.
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To be clear, I’m good with waiting for the team to do their magic. I’m also pleased with the overall quality of the product. I’m a technical architect and IT Program Manager, so believe me when I say I understand schedules and the process.
I’m disappointed by the nebulous part of the ‘pass’ portion of plex. I would love to contribute more to the process.
Go forth and do good things for us…
I’m having the same issue and the only workaround that I found was to use the plex preview roku app. It has the same issue as the regular plex app (grey tiles on DVR destination folder) but if you change the view to show seasons instead of titles, it works. The problem is that it puts them in some random order so you have to sort Z-A and then A-Z and it works. Not a great workaround but at least it is something.
Is this issue fixed in Plex Media Server 1.13.9.5456 ?
Yes it is
1.13.9 beta has now been superseded by 1.13.9.5456 which should fix this issue
- Fix for recorded TV libraries failing to load on iOS. (#9227)
(and tvOS and Roku)
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thank you !!! 
YES! It works!
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Works for me too! Thanks
Yes it fixes it BUT now the TVOS screens don’t automatically refresh. In other words, I have to hit “reload” to see any new items.
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