Unable to Sync unwatch TV shows to Windows Player

Server Version#: 1.18.0.1944
Player Version#: 1.3.1.916

My primary use of Plex Media Server has been to Sync unwatched show to a windows laptop of offline viewing during air travel. After replacing my laptop, I do not have access to the plex app on the Windows Store. I have installed Windows Desktop app, but it does not support Sync.

When I am in the Media Server Plex webpage, I can select Sync on a TV show, but only the old Laptop is present, as a Sync Client. If I go to Authorized Devices, I can see my old laptop with Plex for Windows 3.2.20.0 and I can see my new laptop with Plex for Windows 1.3.1.916.

This issue appears to be several months old (Plex, show your customers some respect) and there is no resolution?

PLEX Support,
Please confirm when Sync for unwatch shows will return to the windows app!

It does but possibly not in the way you expect. There is now a Download option in the Plex apps for Windows/Mac:

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more info here https://support.plex.tv/articles/downloads-on-desktop/

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