Hi @tachtevrenidis
This issue I’ve has for a few months now, and I know @sa2000 has been trying to help, but it’s been with mixed views.
Is slowly getting to a point where I’m going to give up totally agree spending £150 on 3 WinTV DuoHD devices as in my eyes, this issue should’ve been fixed from the get go, I’ve sent logs, done some jiggery pokery, sang a chant, but still no where near fixed and the perfect product that is supposed to be. What gets me is the issue doesn’t arise streaming movies or TV shows from the hard drives, but only on TV, and I’ve noticed the transcoder do some strange things to! Anyway, I do hope and pray it gets fixed during 2019, but me being the cynical type, they only seem to be bothered about adding new features?
With the latest server version and the latest Roku preview, I’m getting that second error (multiple playback errors) a lot. At first I thought it was just when the guide information changed (new program started), but now I notice that it just appears random. Sometimes I can watch live TV for 2 hours, other times it poops out after 10-15 and I have to restart the stream.
Yes, all these errors continue and I’ve provided logs. PLEX is unusable for LiveTV/DVR and I guess they’re all on vacation.
Sadly, there is nothing new about these errors or tuning issues. They’ve been happening since the Beta released and were exacerbated with the server release 2-3 cycles ago. They’ve been reported, ignored, logs provided, ignored, and ultimately blamed on any BUT PLEX. In fact users were LECTURED for not doing enough for the PLEX employees who refused to try to replicate the problems on their own.
I’ve yet to hear what PLEX has done to recreate the issues. All I see is PLEX employees chastising paying customers for not getting them enough details so they can fix their product that we paid for. Talk about arrogance!
I’ve moved on to looking at other solutions. I own a PLEX Pass so I’ll check in periodically but I’ll be telling anyone who asks to avoid PLEX, a company that would drop such a mess on their paying customers, ignore the feedback for weeks/months, and then “go on vacation” leaving people hang during perhaps the highest use period for their customers while COMPLAINING that those customers don’t do enough to help them.
Again, for no other purpose than information, this fiasco has created about a dozen people that have seen this mess at my house over the Holidays each of whom serve as “adviser” for another dozen or more people and I can tell you that PLEX is not the solution they’ll recommend for LiveTV/DVR.
Ans @Noah0504, you were right there as this was being reported early on as a cheerleader for PLEX’s behavior ignoring the users feedback…
I don’t remember that exactly. I know I’ve posted in a previous thread of yours about live TV quality, but I wouldn’t exactly praise bad behavior.
None of us know what goes on behind closed doors at Plex, but I’m not really here to get into that.
This is a problem I’m experiencing as well, so I will chime in, add my own additional feedback and hope the issues get resolved. I’ve checked out the grass over at Emby, and, in my opinion, it’s not any greener. We enjoy using Plex and want it to improve, so I’ll stick around and report problems when I see them.
There are more options than Emby and I encourage folks to check the out. They may cost a few dollars more to start out but if you can’t watch TV with PLEX is it really more expensive?
thanks for that. I have been putting a lot of time researching my issue and I think now it seems like I don’t have the tuner-fail randomness anymore. What I do have is 3 channels that plex can NEVER tune to (VLC, HDHR viewer all can). It is these three:
and as Plex shows them:
The suspicious thing is that they are all SD (not HD) and adjacent to each other. It always says “check your antenna” (I don’t have one of those). I see that I also have these channels on 1180-1190 range (instead of ~350) so I am trying to see if it can tune those (EPG refresh takes forever).
Any idea why it can’t tune specific channels? All other channels seem to work reliably.
yep, this is confirmed. Plex can tune to 1180 (the equiv of 357 with no issues). I don’t know what Plex’s deal is with not being able to tune those three channels but I am glad there is a workaround!
Huh. I’m curious whether there’s something specific about the stream on that channel that’s causing it to fail. Can you give me a sample of that channel using curl? The transcoder invocation in the PMS log will have the URL that’s used to open the channel on the tuner. You can use curl to just record a few minutes of it to a file and send that to me.
OK, we’re a week into the New Year, plenty of time after all the rest, so I tried my PLEX setup again. No updates, LiveTV/DVR still COMPLETELY dysfunctional and no announcements/plans to be found. The problems are consistent across the release, the Beta, the Preview, and the Classic. Hmmm, perhaps the 5488 Server is at fault as was noted back when is was released almost a month ago.
I see promises again but no delivery.
I thought you guys said you heard your users loud and clear???
@timwoj, for what it’s worth, tuning live TV is not and has never worked right (recording oddly enough seems to work ok). As much as I like plex, I have moved on to HDHR for Live TV, it works 100% there. I just got tired of reporting issue after issue. Trying to watch something live and getting an error inflicts MAX pain.
Tim no longer works for Plex. The last i see concerning this issue is that you found equivalent channels within the 1180 - 1190 range tuning ok but 355 to 358 do not. And Tim asked for a curl capture of the channel and log file showing the transcoder start for one of the failing channels - I can help working out how to do that
Have there been new issues since ? We can only investigate issues through logs and diagnostics
thanks for replying! How is it possible that you guys don’t track QoS on Live TV sessions? Don’t you see this happening in your telemetry? Do I HAVE to report it? There is no way, this is an outlier case. Based on the forum topics I see, LiveTV fails ‘reliably’. When LiveTV fails don’t you send the crash log to your telemetry engine? Waiting for the user to report what failed and why is last decade stuff!
Sorry for being harsh. I am paying for this service, I feel like the way you guys are running this, means that if I want this to work, I have to also ‘work for Plex’, reporting bugs, traces, back and forth etc.
The metrics show no indication of any widespread tuning issues.
The only recent tuning issues were on the NVIDIA SHIELD after the kernel update and that only affected some Hauppauge tuners which has now been mostly resolved.
There is currently a 1.15.x pixilation issue / glitches which appears to be from Hauppauge users that is currently under investigation - but that is not a tuning issue.
If there are issues, they need to be investigated - initially through debug logs and after that may need curl channel capture
Tuning issues are as bad if not worse than December. They actually have never really improved.
And no, you can’t have access to my system. Test it yourself.
Can’t believe you can make the statements you make all the time. Do you not use any of these setups? Going on 2 years for a paid feature and basic functionality still in question. Love sharing comedy with people looking for LiveTV/DVR solutions.
Would like to quote two recent posts to show that there is not a universal problem and that if a user has an issue it needs to be investigated for that specific failure
thanks for that @sa2000. I read those posts but they seem to reference recordings as opposed to live tv tuning (I do understand that you have to tune in order to record) and if you read my post from last week, I do mention that oddly enough recordings work reliably for me.
Ya, it’s a mess with tuning failures and aborted playback, as it’s been since December. Plus I didn’t see mention of the tuners used in those TWO threads but honestly I didn’t read them closely as there’s rarely anything definitive. I guess a handful of people being able to use this means it functions!.
Tuning is slow, fails often, and aborts playback on a regular basis, at least on the Preview with Hauppauge quad-PCI tuners. Been reported repeatedly, reports have been deleted and ignored.
