Unexpected playback error for certain files on specific device

Some select movies / series will not play on my Samsung TV. I instantly get “Unexpected playback error” whenever I try to play these videos. Playback on my phone and in browser works without issue.

Anyone know what could be causing this issue? Forum won’t let me upload the log, and it is above the character limit to paste here. You can find it here however:

Server Version#: 1.23.6.4881
Player Version#: Tizen

I’m getting the same problem when trying to use chromecast on the TV. Like I said previously though, works fine on my phone when not casting.

Is no one else having this problem?

Hey, check out what I just posted. It may help you out. Looks like its using a generic profile for the Tizen models. Samsung TV - "Playback Error, An unexpected playback problem occured
I believe my issue was DTS not being transcoded when it needed to be.

Thanks for the pointer, though while trying to figure out where I could find the .xml, I restarted the server which resolved the issue. What caused this will probably remain a mystery.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.