Upgraded to DSM7 and used ChuckPa's instructions

Plex Media Server
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Server Version#: PlexMediaServer-1.24.0.4930-ab6e1a058-armv7neon_DSM7
Player Version#: kepler-armv7a-googlePlay-stdExo-8.21.2.27212-f3c29f79.apk

Media plays perfectly fine from http://myinternalIP:32400/, but NOTHING will play on my fireTV or android phone. Keep getting the same error: Unable to play media.

Of course, this was working before I upgraded to DSM7. Please help.

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For what it’s worth, I rebooted the firetv again and files appear to be working. They’re now only failing on the Android phone. Plex Media Server Logs_2021-08-15_00-08-41.zip (352.5 KB)

I’ll work on the Android logs -

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="3" librarySectionTitle="TV Shows" librarySectionUUID="c7e0a140-7556-482e-a0d2-6017d6ad3cf8" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1628741505">

<Video ratingKey="2320" key="/library/metadata/2320" parentRatingKey="2317" grandparentRatingKey="2309" guid="com.plexapp.agents.thetvdb://73244/9/3?lang=en" parentGuid="com.plexapp.agents.thetvdb://73244/9?lang=en" grandparentGuid="com.plexapp.agents.thetvdb://73244?lang=en" type="episode" title="Andy's Ancestry" grandparentKey="/library/metadata/2309" parentKey="/library/metadata/2317" librarySectionTitle="TV Shows" librarySectionID="3" librarySectionKey="/library/sections/3" grandparentTitle="The Office (US)" parentTitle="Season 9" contentRating="TV-14" summary="Andy flaunts his genealogy when he discovers he's related to Michelle Obama. Meanwhile, Darryl struggles in his new post, Dwight teaches Erin a new language to wow her boyfriend's family, and Nellie tries to persuade Pam that Jim's having an affair." index="3" parentIndex="9" rating="7.6" viewOffset="537000" lastViewedAt="1629008888" year="2012" thumb="/library/metadata/2320/thumb/1619122863" art="/library/metadata/2309/art/1619122866" parentThumb="/library/metadata/2317/thumb/1619122866" grandparentThumb="/library/metadata/2309/thumb/1619122866" grandparentArt="/library/metadata/2309/art/1619122866" grandparentTheme="/library/metadata/2309/theme/1619122866" duration="1331329" originallyAvailableAt="2012-10-04" addedAt="1618888413" updatedAt="1619122863">

<Media id="4334" duration="1331329" bitrate="4064" width="1920" height="1080" aspectRatio="1.78" audioChannels="2" audioCodec="mp2" videoCodec="h264" videoResolution="1080" container="mp4" videoFrameRate="24p" optimizedForStreaming="1" has64bitOffsets="0" videoProfile="high">

<Part accessible="1" exists="1" id="4338" key="/library/parts/4338/1619032899/file.mp4" duration="1331329" file="/volume1/video/TV/The Office/Season 9/The Office (US) (2005) - S09E03 - Andy's Ancestry (1080p BluRay x265 Silence).mp4" size="677709532" container="mp4" deepAnalysisVersion="4" has64bitOffsets="0" optimizedForStreaming="1" requiredBandwidths="11670,9529,5147,4578,4578,4578,4578,4578" videoProfile="high">

<Stream id="9419" streamType="1" default="1" codec="h264" index="1" bitrate="3937" language="English" languageTag="en" languageCode="eng" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="1088" codedWidth="1920" frameRate="23.977" hasScalingMatrix="0" height="1080" level="40" profile="high" refFrames="4" requiredBandwidths="11543,9401,5019,4451,4451,4451,4451,4451" streamIdentifier="2" width="1920" displayTitle="1080p (H.264)" extendedDisplayTitle="1080p (H.264)"> </Stream>

<Stream id="9418" streamType="2" selected="1" default="1" codec="mp2" index="0" channels="2" bitrate="128" language="English" languageTag="en" languageCode="eng" audioChannelLayout="stereo" requiredBandwidths="128,128,128,128,128,128,128,128" samplingRate="44100" streamIdentifier="1" displayTitle="English (MP2 Stereo)" extendedDisplayTitle="English (MP2 Stereo)"> </Stream>

</Part>

</Media>

<Writer id="13932" filter="writer=13932" tag="Gabe Miller"/>

<Writer id="13933" filter="writer=13933" tag="Jonathan Green"/>

<Extras size="0"> </Extras>

<Related> </Related>

</Video>

</MediaContainer>
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Manufacturer: Google
Device: coral
Model: Pixel 4 XL
Product: coral
Version: 11

plex-log-yuckypants.zip (224.4 KB)

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That’s exactly what I did. What you’re looking at must have been from earlier attempts while I was still troubleshooting.

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You’re right about the NAS not able to transcode - I am familiar with that issue. I’ve reencoded these files though so there shouldn’t be any conversions. The FireTV plays the files, I would assume the phone has the same architecture and can play the files the same.

Not a huge issue, playing on the FireTV is far more important than the phone. I’m going to test a few more on the TV anyway.

Also, you’re terrific, thanks for helping so quickly. I really didn’t expect a reply tonight.

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Got it, thank you. Like I said, the TV is far more important and I was using my phone to test because it was easier to fool around with.

I’ve never used handbrake, I’ll check that out. I’ve always used VLC to reenconde files.

So I played with it some more and adjusted the quality so it’s not trying to transcode on the android. I also continued to test on the tv and everything was perfect. Looks like it’s working.

I was way off base on this one - it’s almost always a quality issue when this comes up and I falsely assumed it was due to the upgrade.

Thanks for all of the help.

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