Version 1.41.9.9961

[Mad-Titan]

Server Version#: Version 1.41.9.9961 (Updated today)
OS-Ubuntu-Server: Release 22.04.5 LTS (Jammy Jellyfish) 64-bit
I wanted to bring something up as i was searching for content that was added around 7 to 8 hours ago. The files were for tv shows, and it was VERY odd that the server did not identify the files. The other 2 servers picked them up quick and i saw the notification from them.

Now on plex “the newest beta release”, it didnt recognize them.
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/mp41)
File size : 1956 MiB
Duration : 46 min 24 s
Overall bit rate : 3276 kb/s
Frame rate : 23.976 FPS
Writing application : Lavf60.16.100
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding

I didnt verify the logs, however, VERY ODD. As soon as i used mkvtools, swapped it to mkv, the seasons showed up, instantly. (not even as a duplicate) i swapped them to the same folder (same name, different extension). Just wanted to bring this to someones attention since if i didnt search actively for my RECENTLY added content, i wasnt going to know something was wrong.

( I added content consistently for the past 4 to 6 days and with the mp4 extension and didn’t have any previous issues.)

If anyone has a suggestion that might bring light to this issue, i would appreciate it.
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

[drzoidberg33]

Could you provide the server logs please?

A sample file would make things even quick for us, if you’re able please DM this to me.

[Mad-Titan]

any update on the logs?

[drzoidberg33]

I’m seeing some DNS errors in the logs but not much else as you don’t have debug logging enabled.

You’ll have to enable that then rescan in the problem files and provide the new logs.

As for the DNS issue, I’m seeing your server is failing to resolve plex.tv, you should check your DNS configuration on the machine or network as this will cause issues.

Jul 03, 2025 14:53:29.647 [139734410824504] WARN - [HttpClient/HCl#1] HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (6, Couldn't resolve host name) (Could not resolve host: plex.tv)