Video file not found

Plex Media Server Metadata & Adding Files
1

Server Version#: 1.25.3.5409
Player Version#: 4.69.1
I’ve had problems importing one video file. The file works when I play it in my mac’s preview window in Finder but Plex doesn’t seem to pick it up or display it in the player. I just reuploaded it to my Plex server and rescanned and it came back with these logs. What more should I do to troubleshoot?

kbreit@server:/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs$ grep s22e01 *
Plex Media Scanner Analysis.log:Feb 18, 2022 20:50:09.308 [0x7f721b697848] DEBUG - [ID 45999] Media part analysis: /data/tv/America’s Test Kitchen /Season 22/Americas Test Kitchen - s22e01.mp4
Plex Media Scanner Analysis.log:Feb 18, 2022 20:50:09.473 [0x7f721b697848] DEBUG - [MI] Opening input file: "/data/tv/America’s Test Kitchen /Season 22/Americas Test Kitchen - s22e01.mp4"
Plex Media Scanner Analysis.log:Feb 18, 2022 20:50:09.473 [0x7f721b697848] DEBUG - [FFMPEG] - Opening '/data/tv/America’s Test Kitchen /Season 22/Americas Test Kitchen - s22e01.mp4' for reading
Plex Media Scanner Analysis.log:Feb 18, 2022 20:50:09.643 [0x7f721b697848] DEBUG - [MI] Opening "/data/tv/America’s Test Kitchen /Season 22/Americas Test Kitchen - s22e01.mp4" for MP4 atom parsing
Plex Media Scanner Analysis.log:Feb 18, 2022 20:50:09.648 [0x7f721b697848] DEBUG - [MI]  * 69a3fbcb634f1228e25c65b084e867402f66faae [mp4 h264/aac] Duration: 1427888ms, 1920x1080 (1.777778) 30.000fps, bitrate=3933kbps, audio channels=2, optimizedForStreaming=0 ("/data/tv/America’s Test Kitchen /Season 22/Americas Test Kitchen - s22e01.mp4")
Plex Media Scanner Analysis.log:Feb 18, 2022 20:50:09.650 [0x7f721b697848] DEBUG - [MI] Closing input file: "/data/tv/America’s Test Kitchen /Season 22/Americas Test Kitchen - s22e01.mp4"
Plex Media Scanner Analysis.log:Feb 18, 2022 20:50:09.710 [0x7f721b697848] DEBUG - Updating part with ID=45999 [/data/tv/America’s Test Kitchen /Season 22/Americas Test Kitchen - s22e01.mp4]
2

Look for episode duplicates

3

America’s Test Kitchen /Season 22
The space character at the end of the folder name (after “kitchen”) is suspicious.
Get rid of it, then rescan the library.

4

I did this and it didn’t pick up that one episode. There are other seasons and episodes in that directory which are found. But thanks for catching the space as it shouldn’t have been there.

5

I’m not seeing any duplicates.

kbreit@server:/data$ find . -name *s22*mp4
./tv/America’s Test Kitchen/Season 22/Americas Test Kitchen - s22e02.mp4
./tv/America’s Test Kitchen/Season 22/Americas Test Kitchen - s22e03.mp4
./tv/America’s Test Kitchen/Season 22/Americas Test Kitchen - s22e04.mp4
./tv/America’s Test Kitchen/Season 22/Americas Test Kitchen - s22e06.mp4
./tv/America’s Test Kitchen/Season 22/Americas Test Kitchen - s22e05.mp4
./tv/America’s Test Kitchen/Season 22/Americas Test Kitchen - s22e01.mp4
6

I was referring to within Plex. Depending on how it parsed the file it might be associated with a different episode.