Video loads but does not play

Plex Server version

1.41.4.9463

Macos version

15.3.1 24D70

ATV version

18.3 22k557

Plex app version

8.45(9684)

Homepod version

MQHW2LL/A

18.3 (22K557)

MQHW2LL/A

18.3 (22K557)

When playing just about any show or movie the video loads into the app but does not start playing. I have to press pause and then play ti get the video to start streaming.

This has been going on since i bought the new Apple TV and installed the plex app.

2/20 10:28 am pacific it did it

Navigate to the desired show.

Select show

Show loads as if it is going to play. the show seems pauses

Use remote to press pause
Plex Media Server Logs_2025-02-20_10-35-52.zip (805.4 KB)

Use remote to press play

The show starts playing.

let me know if you need any further logs or to duplicate any issues

Same issue for a while now. Havent found a fix.

1 Like

Same here, now mid March and no info or remedy

Just started having this problem too. It started after adding my second HomePod and putting in a stereo pair. Not sure if it is related or a coincidence. I will start a TV series to play and all is fine. It will start the first episode fine will play the credits and count down to the next episode OK. Plex will then start the next episode but then stop at 00:00 and will not go any further until the play/pause button is pressed. Plex will then do this on all subsequent episodes.

Included is a log where his is duplicated. The play/pause to continue to play next episode on 4/20 11:20am PDT.

Plex Server

Version 4.145.1

OS

Ubuntu 24.04.2 LTS

Apple TV

Model A2843 (128GB)

tvOS 18.4.1 [22L261]

Plex App

Version 8.45(1)

Homepods

Model MDEW4ll/A

Version 18.4.1 (22L261)

Model MQJ73LL/A

Version 18.4.1 (22L261)
Plex Media Server Logs_2025-04-20_11-35-15.zip (3.5 MB)

I have been having the same problem as well as some movies having audio drop out. This post seems to have solved both issues for me - seems to me it’s to do with the Homepod audio output as opposed to using TV speakers.

Enable “use old audio engine” in the Plex App settings on the ATV and see how you go.

1 Like

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