Video Thumbnail Preview not working for Series

Plex Players Streaming Devices
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Server Version#: 1.27.2.5929
Player Version#: 9.5.0.33634

Hi all,

For some reason Video Thumbnail previews fail to show up when playing any kind of series but will play for movies, I created two test libary’s each with one tv show and one movie, both have Generate Video Thumbnail Previews enabled when playing the movie and scrubbing foward or backwards the video previews appear, but for the series nothing… I’ve tried different shows etc nothing… this is running on my NVIDIA SHIELD PRO, tried on a Chromecast with Google TV same issue. tried on my built app on my LG TV both work fine. bug seems to be specific to Android TV?

Screenshots

Series: https://i.imgur.com/tltLsBX.jpeg
Movies: https://imgur.com/d3fIqjb.jpeg

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Here as well…

@drzoidberg33

3

Thanks, can confirm video previews will work if I select the episode and then click the “Play” button, if I play directly clicking on the episode thumbnail, video previews won’t load.

Any plex employee willing to chime in?

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@sixones any chance you can assist believe you work on AndroidTV?

5

Hate to be a pain @tom80H do you mind looking into this, seems there are enough reports to warrant some attention, thanks as always.

6

at this stage basically throwing stones in the forest, LOL, @anon18523487 , help please…

7

no need for that; devs want to check this out but I haven’t heard back… so no updates to share for now.

9

Thanks @tom80H I’m a patient person once given info. All good. :grinning:

10

I have the same issue, I’m pretty sure it’s been this way for a couple of months.

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Pretty sure its been going on for months too, hopefully dev’s get some time to look into it…

12

This is still broken in October (running 9.9.0.35519 on Shield 2017) and server version 1.28.2.6151 in linuxserver container. Has there been any acknowledgement that this is a reproducible error on Plex’s end? Frustrating having the thumbnails take up storage and not even being able to use them on Plex’s preferred player, especially considering this has been going on for months now

13

Anything new about this? I’m also not seeing thumbnail video previews on TV Shows with the Nvidia Shield. It was a pretty big disappointment after dedicating a large amount of HDD space and scanning time to get things setup.

14

Same issue

15

A fix is in the latest beta, anyone willing to test? I had disabled generation of thumbnails.

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The beta update has fixed the issue for me.

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Hi @tom80H , this issue is resolved by and large, however, playback from collections does not show thumbnails. Create a smart collection of episodes and initiate playback from main play button and you should be able to reproduce the issue. Please pass on the feedback to devs. Thank them for the fix thus far.

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@tom80H hello. Did you manage to check on this? If so any acknowledgment from the devs?

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