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If you’re running your server on the Synology NAS, make sure the system user for the server has access to your media. This will depend on what version of DSM you’re using on that NAS (DSM 5/6 vs. 7).

Synology FAQ - Questions, Answers, and How-To's

FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different …