Yes. Please give us the Classic interface.
2 Likes
Classic should be available AT LEAST until the new app has every feature the old one did. I havenāt seen a single mention theyāre even working to restore play queue functionality. Shuffling a playlist then reordering or removing parts of the queue I donāt like was something I did daily and want back more than any other missing feature.
Why are we having to beg for the old version back? Just upload it as a separate app and leave it at that.
2 Likes
Glad to see Iām not the only one that hates this redesigned interface . Iām already in the process of evaluating competing systems and while I really dislike the thought of abandoning my lifetime plex license, I just cannot deal with the clunky inefficient interface and the lag in performance on my Roku ultra devices.
2 Likes
Jellyfin has scratched my itch, Plex hasnāt been opened in days. If youāre using anything for music though there may be a gap for your use case.
Hoping that Plex removes the downgrade - there has to be data to show how much their app has been opened before and after the downgrade that was pushed.
1 Like
So in the meantime I totally forgot I have a Google TV:). I use Roku religiously because of the Plex developers on that platform. But unfortunately Iām going to jump ship to Android for now so I can use the tried and true interface. Temporary fix until they mess that up or listen to the community. Guys and girls keep voting and let your voice be heard!
By the way they clearly know that people donāt like this new interface, thatās why they havenāt done a public release on the other platforms. Plex why choose Roku to be your guinea pig?
1 Like
Yes PLEASE!! My father is 80 years old, my mother 79 and Plex is one of the few ways he can watch things from my PC. Heās in Tennessee, Iām in Canada. Their quality of life has went down quite a bit because he simply canāt use or easily navigate the new UI. God forbid I change or redo my OS and he has to realign with the new setup. It was bad enough that the old accounts were impossible to remove and he would always click on the old version that didnāt exist, but nowā¦ I donāt even remotely know what to tell him if that were a current problem, much less navigate and actually be able to WATCH it. Please give us the option for the old UI to go back to.
3 Likes
Hopefully we can get to 500 in the next week! Has anyone noticed that no one from plex is responding to any of the feedback? Yes this is kind of normal, but theyāve been extra quiet lately.
3 Likes
PLEX - roll it back. Give us back the working, usable interface we had before you engaged in this self-humiliating debacle. Myself, my family, and my friends have used Plex since very near its inception. All of us singing Plexās praises and recommending it to scores of others along the way.
We donāt do that anymore.
Now we lament how it is unusable.
Now we tell people not to bother even looking at it.
Now we tell people to delete it if they have it.
Now we tell people it is absolutely NOT worth spending a single penny on - let alone pay a monthly subscription fee for.
This level of customer dissatisfaction is how you kill a company. If that was your goal, congratulations, youāve succeeded.
Sincerely,
Disillusioned, Disappointed, and Dissatisfied
4 Likes
iOS/Android were the fist to get the new UI but Roku had a MUCH larger user base. We did try to get them to pump the brakes when the mobile release dropped back in like April but they told us to pound sand.
2 Likes
Last I heard, Plex said they have no plans to go back. Sunk cost fallacy.
I just got this horrendous update on my roku tv. The TV app does not need 2/3 of the screen as a preview of the item that I put on my server, one row to select things, and libraries hidden away. This is like some one went how did Youtube and HBO make their apps worse in the last year and did that but triple.
Please put the classic UI back. Hopefully the old one from 2019-2020 but if not that then the one from 2 months ago is the way to go before it is too late to put it back.
2 Likes
The new UI hurts my eyesā¦ Can we class action sue for damages.. JK, but this UI seriously does SUCK HARD!
3 Likes
I kind of like the new UI, but my native language (Dutch) isnāt supported anymore. Thatās not an issue for me, but several of my family members arenāt very comfortable with English.
1 Like
Itās not remotely realistic that theyāll go back, given their aim is to reduce the work needed to support a million devices. But the new interface has some major issues that still need resolving and the actual playback is beyond horse manure levels of bad. It doesnāt even properly track playback position. Skipping the intro might skip the intro or it might just skip to a random spot 10 minutes in. Dragging the playback bar to a specific point is effectively pointless. Itās not that they changed the app that aggravates me, itās that they did such an awful job of the new one. Get the actual core functionality - playback - working properly and Iāll forgive the crappy interface. Right now, though, it neither looks great nor works great and thatās just unforgivable.
the new UI is so bad. i really hope that the team responsible understands theyāre TERRIBLE designers and need to go back to design school.
Plex went from being Winamp in simplicity and efficiency to iTunes in complicated navigation and bloated for no reason in just one update.
pathetic!
2 Likes
I might be barking up the wrong tree here, but honestly I canāt see how the GUI could in any way have affected Intro Skipping which is a server based item for detection. There have been a few series lately Iāve noticed issues with but the very same issue in what it has detected as the intro will be just as visible on any interface or app used. So Iām assuming it is the detection and server side that needs some work.
Iāve seen zero impact on playback with my Roku TVs. I ran both this new GUI when it was in Beta and the old app concurrently and would switch between them frequently to see if I could find faults. The only difference Iāve ever found is it starts loading / playing a little slower. But, that could also have to do with how the app (and device) is caching download and whether the device needs to free up cache. Once playing I donāt see any difference at all. Iād be curious though whether this new GUI requires a higher RAM usage than the prior app.
I 100% agree with this. Plus it is entirely unrealistic to expect there to be effectively a doubling of workload as the demand would require 2 apps to be maintained for every device type. Iād rather the devs devote their time to real issues experienced by people.
No one is expecting them to double their workload - weāre demanding they revert the downgrade that was pushed and give back the old application that worked.
1 Like
Youād think basic stuff like playback would be handled properly but it just isnāt. Iāve had to pretty much stop using Plex on my phone because of how bad it is. But ALL skipping is almost random. Not just Skip Intro. Thereās some kind of bug that makes it fundamentally broken for me. Skip Intro works perfectly fine on the web app. No issues there at all. But on iOS itās anybodyās guess where the skip will take me.
Glad you have no issues on your Roku. I am jealous, tbh. All I have is issues. Itās moved from frustrating to tedious by this point.
3 Likes
New interface is beyond trash. They should flog then fire whoever thought it was a good idea
3 Likes
I joined the community just to vote on this, the app is terrible on roku. Iāll be wanting a refund on my lifetime sub if this is the quality plex is putting out.
4 Likes
