I also vote to remove this interface. To hard to find my server files.
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I have uninstalled Plex on my servers and all users and installed Jellyfin. I will come back to Plex if I can install the old Plex UI
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The new GUI is a real issue that is rendering a once-useful app into a steaming pile of garbage. If they need to save money, firing every last one of the idiots who thought this would be acceptable would be a good start. Alienating the customer base with this abomination is not a successful business strategy.
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I wonât. They had their chance with the initial uproar to fix the mistake they made. By ignoring everyone theyâve lost my trust which was already fragile to begin with after their data breach. Now Iâm just here to see how long they manage to avoid taking responsibility for pooping in the corner.
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Give us an option to rollback or at least an option to use old interface design
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Roll it back.
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Most people will only comment if they dislike something. So whilst there are a couple of hundred people here complaining, there are many hundreds of thousands of people that do like the changes.
I myself really like the new app. It looks much better, is much more modern and imo just as intuitive. There are still issues, of course, but hopefully those will be ironed out soon.
A lot of people here do not even know why Plex have updated the app and instead of trying to figure out why they would rather stamp their feet and complain. Some of you need to pick your dummy back up and calm down. They aint reverting the app, it wont happen, ever. Because it cant happen. So get your big boy pants on and either move onto something else or report your issues so they can actually get them fixed.
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Agreed hate the new interface. I have also installed Jellyfin and Emby. Will not be coming back to plex until left column is reinstalled.
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[citation needed]
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It was made up 
Plex wouldnât know either because they didnât do proper user acceptance surveys.
1000% yes. The new interface is annoying to put it nicely. I know everyoneâs talking about the ROKU interface, for me itâs the new android interface. I hate that it now requires more clicks to navigate, that theyâve gotten rid of the side bar menu and that we canât remove the âplex ownedâ librarys from our home screens now, which just clogs it up with stuff I donât want. I didnât pay for lifetime membership for them to mess it up this badly.
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This is exactly what I was thinking.
It turns out that even though hundreds of thousands of people like the new Plex interface 16 billion people donât.
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Really itâs the new interface people hate regardless of the device it is on. The problem is that on Android it was acceptable because itâs a touch interface. People that didnât like it werenât inconvenienced that much. But on a scroll and click interface the huge drop in efficiency and intuitiveness really stand out.
I guess Plex was surprised that people donât want to wear out a remote each time they are navigating to a new video. Maybe they invested all of their profits into Roku remote manufacturing.
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It doesnât need a citation. 99% of people will only post if they dislike something, unless theres an easy way to review something and only then is it still a tiny fraction of people.
How many times yourself do you make a post if you like or donât mind something? Yet here you are complaining you donât like something. Theres a reason its notoriously difficult to get people to review the things they like.
Look at social media, apparently everyone was ditching Netflix when they removed the ability to share your accounts. Every man and his dog was complaining, at least so it seemed, yet theyâve consistently had record profits. Thatâs because there are many many more people whom do not complain and were obviously not that bothered by it.
Iâve not bothered to look but how many votes are there compared to the amount of people that use Plex? Less than 0.1% i would imagine? Edit* i just looked - 201. Yet they reportedly have over 25million users globally. You get my point?
Citation for Netflix: Record earnings
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From Google but if you spend more than 30 seconds looking, you too can find its not made up.
âWhile there are no exact numbers, research suggests that people complain more than they praise, with one source citing between 70% and 84% more.
In contrast, people are more likely to remain silent when they like something.â
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Yes, it does. Otherwise youâre just pulling numbers out of your butt. The same thing the other side does when they claim that Plex needs to âlisten to their customersâ saying all the threads of complainers proves that the new app is a bad idea.
There are a lot of people who arenât even aware there are official Plex forums, and will voice their displeasure by writing angry App Store reviews, or will just uninstall the app and change to something else without saying anything, which leaves open the question as to why they quit. There are people who will use the new app and think it is not as good as the old app but donât have the energy to seek out a way to leave feedback (or see no reason to, knowing it wont really make a difference).
The â25 millionâ includes all Plex users. Most of whom do not have Roku devices. When you are an âAmazonâ, âGoogleâ, or âApple householdâ you tend to stick to that ecosystem for consistency and to share app purchases/SSO logins when possible. If you donât have Plex on a mobile device this whole controversy can be brewing over your head without you realizing because Roku is the only streaming device/smart TV OS with the New Interface. 24+ million people who have yet to comment does not mean they like the New Experience better.
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For people who have been using Plex for a while, many will remember this from 12/2018:
And yes, Plex did give in and brought back the original old UI. But it was only done briefly.
When first implemented people hated the new UI that youâre all trying to bring back. People donât like change. But eventually that change becomes the norm and the standard. In 7 years time people will start similar threads when it all changes again.
People are also blowing this out of proportion. Itâs become an echo chamber tbh. Itâs really time to move on and start asking for realistic changes and improvements to the app. Like the very old saying goes, if youâre not part of the solution then you are the problem.
Plenty of folks are more than OK with the new UI. Maybe many of us got used to it with the iOS Experience. Once configured like one wants it, it truly isnât any worse and becomes just as easy to use.
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Itâs not blown out of proportion that a user now needs to click through 3x as many menus to get to the same media.
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itâs also not blown out of proportion that this new ui/ux is significantly harder, if not impossible, for many elderly and disabled people. zero consideration was given to any disabilities. and itâs not blown out of proportion that several paid features were removed or broken beyond use. so no, i donât feel itâs time to move on or accept this âupgrade.â
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Iâm genuinely curious. Given how many hate-posts the new experience has received across these forums and given how much @JasonsPlex has cross-posted to this say how much they want this request to get to 500 votes, how has this feature suggestion only received 204 votes?
Not that 500 votes really mean anything. Itâs just an arbitrary number. There are feature suggestions with a far greater number of votes which havenât been implemented.
The new experience requires some adjustment and relearning how to do certain things. Plex certainly could have made it easier by documenting it or perhaps implementing an onboarding wizard.
This same thing happened about 7 years ago. Plex introduced their new (at the time) UNO interface. The resulting crap storm from the Roku community was intense, to say the least. They delayed it bit as a result, but eventually it was rolled out. People adjusted to the new (at the time) interface and eventually accepted it. This is the same interface that folks (at the time) hated and similarly threatened to abandon Plex over. And now folks are insisting that Plex roll back to that âhatedâ interface.
Adapt or leave. Those are your choices. My experience is that thereâs nothing out there (for me, at least) with clients nearly as feature-rich or (now) as stable as the new Plex clients. (I use JF as a backup to Plex for Internet outages and their clients are, in a word, crap.)
And donât even start with the âPlex sympathizerâ crap. You know who you are. Iâm not and have never been. I have my own problems with Plex (Iâm looking at you transcoder and live TV & DVR EPG issues).
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