WD My Cloud Home doesn't find music album artwork

Plex Media Server NAS & Devices
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Server Version#: Version 1.12.2.4964

I have a WD My Cloud Home with Plex Media Server installed. I want to use Plex mainly for music, but I have a few movies and TV series added as well. There is no problem with these, artwork gets downloaded automatically, and everything is okay.

However, the music collection is the problem. My files have been ripped with iTunes (mac version), and they look perfectly tagged there. When I move the files to the right Plex folder on WD Home Cloud, they get copied with a little embedded cover art next to each file, but Plex still does not use the embedded art. All my music albums come up with no cover art.

I have done everything I can think of, including ticking the “use embedded tags” box in the music library, adding a cover.png or cover.jpg image to each album folder, moving “Local media assets” to the top, matching with the Personal Media agent, doing the Plex dance, and then matching every individual album again with using “Match” under the three dots menu. Nothing changes whatsoever, no album artwork gets found automatically.

I can, however, add the artwork manually, by going to Edit - Poster of each album, and then choosing the cover.png file that is already in the folder. I just don’t like this solution, as these choices appear to get reset every time the server is restarted. I’m planning to rip and add all the music I own to Plex, so manually adding covers to hundreds of albums after every reset is not a good solution.

Can somebody help me find a way to make Plex discover the cover art automatically?

(Just for the record, it also does not discover artist photos automatically - and I’ve tried to let it do that both via Last.fm or via the Personal Media agent. Nothing changes, the grey icon stays the same. Sometimes, if you try to match with last.fm, it gives an error about not finding a match, but there’s no such message while using the Personal Media agent - but it also doesn’t update anything).

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good morning lizzsch. Are you familiar with all the tagging/meta conventions within the realms of digital music files? For example mp3s, M4As, FLACs, OGGs, so forth… once you’ve attained a program that can help you do this inputting you can expect Plex to present your labor accordingly. Lemme know, thx.

-wbm

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Hi WillieBuckMerle. Well, I can say that my files are in m4a format (Apple Lossless, ripped and tagged with iTunes). I see that Plex are able to process at least some of these tags, because I have my own system for Genre tags - and Plex uses these with no problem. Song names and artist names also come up fine. Only the artwork is not pulled from the embedded info.

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Yes, artwork should be automatic. Have you…

~ Waited for a duration (say an hour) to see if your plex music library sorts its metadata out?
~ Checked/verified with another program to see the file’s artwork in place?
~ Experimented with another music file type to see if that is more successful?

Apple stuff should be no problemo. Good luck and lets see!

-wbm

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Thanks for your ideas. Unfortunately, I did all of these with no changes. I had not done the last two until you mentioned them, but now I’ve checked… no artwork gets found automatically.

Also, yes, the artwork is indeed embedded. And there’s also a cover.png or cover.jpg file in the folder. I also tried to rename a cover.png to poster.png, with no result. It’s all very strange.

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hi, ok good lizzsch.

~ You’ve tried an mp3 file tagged with a picture and that didn’t show artwork?
~ If so, then the PMS library database is having problemos
~ If you go onto a web-browser and pull up the PMS interface there you should see settings>help>download logs and if you could post that here for perusal.

-wbm
optional: Make another music library of a single empty folder and then place a file in there to see if that can show its artwork automatically.

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Ok, so I tried recreating the whole library again. Still the same issue about not getting the artwork to show automatically. Most files appear to be selectable if you go into each individual album to edit poster, though, so in a way it seems Plex “sees” them - it simply doesn’t SET them as it should.

I assume it’s the local media logs that might help resolve this? I’m attaching them here. Let me know if you need others, because there are tons of different ones in the logs package. I am seeing a bunch of “no such file or directory” errors in the logs… only, these directories and files are there, and Plex plays the music in them with no problem, so I don’t know if the issue is somehow related to this?

com.plexapp.agents.localmedia.log (524.1 KB)

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Hi lizzsch, lemme see…

~ Could you got to the PMS webpage and upload that entire log zip package from your server settings>help>download logs and post that zip up fer perusal? See I use the “date last modified” as a troubleshooting tool as well.
~ Good you tried the library remake, so we’ll see the whatup now with all them logs

-wbm

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Thanks for being so kind and patient about this! Here you go:

Plex Media Server Logs_2018-09-19_16-29-41.zip (1.2 MB)

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hi back. Well looking at the localmedia.log…

~ “Nejlepsi z nejlepsich” has many errors. So perhaps some language problems with PMS shared music?

~ So I wonder if all this is language related to the metadata? I’ll ask for some help now @ChuckPa.

-wbm

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I hate to rain on a parade but music ripped through iTunes will preserve the DRM information.
Plex does not support, nor will it recognize / play, DRM titles anywhere.

File names and other information must also conform to UTF-8 encoding.

In the logs, I also find mixed language titles. This is not supported.

Various Artists - BG Summer Hits (лято 2003)/18 Не боли.
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