Weird remote access issue for user

Server Version#: 6.1.118-Unraid
Player Version#: Any
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Okay so weirdest issue and I don’t know what to do anymore.

I host Plex for friends and family for years no issues except the usual hiccups.

Recently transitioned to unRAID. Most users are okay except one.

He can access the library but nothing plays, just buffers and buffers. In the server dashboard I can sometimes see network activity like big spikes in bandwidth like a video is about to play and then nothing.

The issues appears to be related to his WIFI, when he switched to mobile data everything works.

Further weirdness he can access several sites that I also host without issue all are sub.domain.com, including plex just no video plays.

Same for Emby and JellyFin, can see library just no video on WiFi.

Has anyone come across anything like this before? And like I said it all worked when it was Ubuntu

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