When playing from TV Specials (s00) folder it only plays s01e01

Plex Media Server NAS & Devices
,
1

Server Version#: Docker - 1.22.3.4392
Player Version#: Plex for Windows - 1.31.1.2262-74fdc6b7

I have an “The Office (US)” specials folder with ~250 videos. In the Plex for Windows player, whenever I choose any episode from the “Specials” season and click play it plays Season 01 Episode 01.

For example, if I click on Specials and choose to play s00e309 it starts playing Season01 Episode01 (s01e01). This result happens with any chosen video. I was able to find this thread (https://www.reddit.com/r/PleX/comments/mbe7nc/plex_doesnt_play_certain_specials_plays_random/) on reddit with the same issue.

This also happens in the web player, have not tested smart TV/roku/etc.

Below is my folder file name structure.

The Office Extras

s00e01-s00e13 Are Webisodes

s00e101-911 Are Extras/Featurettes
…s00e101-101 - Season 01 Featurettes
…s00e201-206 - Season 02 Featurettes
…s00e301-313 - Season 03 Featurettes
…so on and so fourth.

s00e1001-9023 Are Deleted Scenes
…s00e1001-1006 - Season 01 Deleted Scenes
…s00e2001-2022 - Season 02 Deleted Scenes
…so on and so fourth.

Is this a known issue or is there a fix?

2

So to be clear, your structure is:

  • /TV Shows/The Office/Specials/The Office – s00eo13 – Optional_Info.ext
    (or * /TV Shows/The Office/Season 00/The Office – s00eo13 – Optional_Info.ext)
  • /TV Shows/The Office/Season 01/The Office – s01e10 – Optional_Info.ext

You do not have:

3

I believe my naming convention is acceptable compared to your guidelines. I have posted a screenshot for your review.

There are over 200 Specials/Featurettes/Deleted Scenes. From what I’ve read all the files must reside in the /TV Shows/The Office/Specials or /TV Shows/The Office/Season 00 folder. The only way I have found to make sense of them is to use higher episode numbers. 100-911 are Season 01-09 features, Episodes 1000-9023 are Season 01-09 deleted scenes.

Also, I have found that the episodes ARE working properly via Roku and/or SmartTV. It is only on the Windows App and Browsers that this issue occurs.

Thanks for your feedback.

[Album] imgur.com
4

It does all look correct except the folder named Television rather than TV Shows which I don’t think makes a difference. Also you said the ROKU and Smart TV are seeing and playing them correctly. None of the examples PLEX provides at the naming link show the (US) in the title - PLEX would expect a year (i.e. (2004)) I wonder if the Brackets and ‘US’ are throwing it off?

5

It’s a known issue:

It’s been going on for months…

6

Ah, I was wondering… Thanks for the link. I will keep tabs on it.

7

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.