When remote access is disabled, the ios client cannot play, but the computer client can

Plex Players Mobile Devices
1

Server Version#: 4.76.1
Player Version#:ios 8.1

When I close the remote access of plexmediaserver, the desktop plex client can play the video normally, but the ios client cannot play and cannot show the video list, when I open the remote access it is normal. Is there any way that the ios client can play normally when remote access is closed?

2

Sounds like your network might be segmented (e.g. the router establishing a different subnet for WIFI connections) and Plex treating the other subnet as an external access — therefore with remote access disabled, you can no longer see/access media from that device.

Except of course the iOS client simply isn’t in your home network to start with (e.g. WIFI disabled)

3

Actually, my plexmediasever is at location A, but my network to location A is not good, so I need to use another server B to forward the plexmediasever’s port 32400, so I disabled the relay option of the plexmediasever, filled in the forwarding url of B, and disabled the remote connection so as to enable I can connect to server B directly. Why is it that when I disable the relay option, fill in the custom server access url, and allow remote access, when I open the client connection, it still connects directly to server A?

4

Could be there’s something wrong about that configuration, causing Plex to fallback to the regular remote access configuration. Could be the iOS app needs to be force-quit and restarted to pick up the new configuration.

5

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