Hi,
I’ve recently become an OpenSubtitles VIP member to remove ads from downloaded subtitles. I have my OpenSubtitles account credentials set up in Plex Agents settings and auto-downloaded subtitles no longer contain ads, as expected. But I’ve noticed that when I manually search for subtitles in the Plex app on my TV, the downloaded subtitles still contain ads. So I’m guessing that, unlike when they’re auto-downloaded, the manually searched subs are actually not being downloaded using my OpenSubtitles account?
Is that intentional, or a bug? What can I do to force the app to use my credentials when manually searching for subtitles?
The manual search feature works differently from the agent version. This version was never intended to use a person’s specific account. I don’t know if it was intentionally left out or just not considered when the feature was made. Either way, it is not possible to use your own account for this feature.
I can ask if it’s intentional. Will probably need a feature request to see if this is something worth changing. The search feature has been out for a while and I think this is the first time I’ve seen anyone ask about using their own opensubtitle account.
I have the same issue, upgraded and wondering why still getting adverts showing up, then just realised there is no way to add my account details to make it grab them again sans le ads!
I’ve literally never had the opensubittles agent actually supply subtitles when scanning media. I had assumed that the OS Agent configuration was there to be used by the manual search because I didn’t know the Agent was supposed to get them in the first place.
It may be the first time it’s been asked, but there were two different people in the beta thread whose mental model was “auth to OS happens through the OS agent” when debugging:
I’ll look more and try to figure out why my agent isn’t finding any subtitles, but it seems like a pretty reasonable assumption that providing your username and password to the credentials dialog of the only thing in the settings page that says “OpenSubtitles.org” would authenticate the application’s connections to OpenSubtitles.org using those credentials, especially when you’ve had issues with OS.o rate limits for unauthenticated users.
the only way i can get OS to work 100% is if I search in web and make sure it’s correct there. Then go across to the client and they load there - bit of a pain as I have to manually do this for the one person who uses my server that needs subs.
plex really needs to think of something better for subs, it’s a huge hole in the product.
The thing is subtitles isn’t even a fancy feature or a want, for some people it’s a requirement. I don’t really understand why hearing impaired viewers are treated so poorly by plex.
Subs should just match the metadata that is being presented. How hard can it be!?
I have the same issue, and would like to see this feature get implemented. All my manual downloaded subs have ads, and like others, the agent quite often fails on fetching the correct one.
