Where has My Plex Server Gone?

[kws53]

Server Version#: 1.40.3.8555-fef15d30c
Player Version#: 4.129.1
Plex Media Server loads on start-up (it appears in the Start-Up tray) but when opening (right click, “Open Plex”), it now loads the Web Player.

[tom80H]

The web player is the user and admin interface of your Plex Media Server.
If it’s no longer showing the content of your server… can you verify you’re using the same Plex account that’s linked to your server? If you recently reset your account password and opted to sign-out from all devices, this should also sign out your Plex Media Server (requiring it to vbe reclaimed).

[kws53]

I’ve logged out of all devices and relogged in, multiple times. Perhaps I have a friend who is logged in? On my device list, the server is showing as last used 3 weeks or so ago. I only have one Plex account.

What is interesting as well is that Plex asked me to update with a small standalone “window” during one of my attempts to connect.

Sadly, I have an 8500+ library of videos. Is there some way to “reclaim” my server? Perhaps in Windows Registry?

[kws53]

Please help. This the Local Host window.

I’ve tried the CLAIM site and used the code to no avail.

[OttoKerner]

New Claiming Requirement for Windows

Back in Plex Media Server 1.29.2, we introduced some new behavior for macOS. This behavior is now being brought to Plex Media Server for Windows starting with version 1.32.2. Servers will now, by default, need to be claimed (i.e. signed-in to a Plex account). Coinciding with this new requirement, we’re also making some changes to the process for claiming a server. Due to this, the old method of claiming a server will no longer work (simply opening the local, bundled Plex Web client will no lon…

[kws53]

None of these actions work.

@New Claiming Requirement for Windows

When the server is unclaimed, this action will now open the default web browser and forward you to Plex.tv to sign into your Plex account. Signing into your Plex account in that browser window will then automatically claim your server and link it to that account.

This did not work. Now when I attempt to “Open Plex” I get a spinning orange circle:

@New Claiming Requirement for Windows

For problems and to accommodate headless environments, we have added an alternative claiming method. When Plex Media Server starts up, a file named Setup Plex.html will be created in the %LOCALAPPDATA%\Plex Media Server folder. Open this file with your web browser from any other computer on the same network and it will go through the same claim process outlined above.

I checked my Local App Data Directory and there appears to be no “Setup Plex.html” file.

Please provide the next alternative steps.

[OttoKerner]

@kws53

I checked my Local App Data Directory and there appears to be no “Setup Plex.html” file.

Look at the file and folder dates. You are most likely in the wrong folder.
Is it possible that you have moved the plex data folder to a different location?
If you did, you must look in there.

[kws53]

Sorry - you are correct. I had relocated my Server to an SSD drive.
Unfortunately, clicking on that HTML link and putting in my 4 digit code gave me this:

Note: the Server is local, on the same desktop. And the server is authorized.