Server Version#: DSM 7.0-41222
Player Version#: Version 4.51.3
I upgraded my DSM from 6 to 7 recently beta version found out all my Plex media are missing, unable to locate my files my synology.
here is my two folders i setup to connect to my plex server.
/Plex/Library/Application Support/Plex Media Server/Media/TV Show
/Plex/Library/Application Support/Plex Media Server/Media
but now when i tried to browse the folder, it says “file or directory does not exist”, could it due to the upgrade of DSM to version 7? how can i get all my media back?
May I ask why you ignored my warning files, which are written in 6 different languages, to not place any media anywhere in the Plex shared folder ?
( They are located at the very top of the “Plex” share )
To answer the question about what happened to your media —
You put it internal to where Plex keeps its files.
When you migrated PMS, it migrated your media with it. (it’s only an automaton)
The next step is going to be how to get it out without wiping it all and starting over.
thanks for your reply.
somehow i found out it is being relocated to this folder.
/volume2/@apphome/PlexMediaServer/Plex Media Server/Media/Movies
instead of
/Plex/Library/Application Support/Plex Media Server/Media
I am of the perception that you haven’t read any of the DSM 7 Preview thread documentation about migrating?
If it’s on /volume2/@apphome then you can move it anywhere you want as long as it’s out of @apphome.
With your data in @apphome, it is EASILY deleted. Needs to be moved now, before you lose it.
AppHome is reserved for the applications. Synology got VERY strict with everyone in DSM 7.
Your data (media) belongs in regular shared folders.
If you look at the “Plex” shared folder now, you’ll see there are no warnings.
The “Library” and “tmp_transcoding” folders should also be gone too.
When we rewrote for DSM 7, we were forced to use the new @apphome structure .
That’s why nothing is in the “Plex” share anymore.
The result? The Plex share is free for you to use as you wish for media.
A very important distinction:
User Plex is no longer used – we were forced to change
System Internal User (service class username) “PlexMediaServer” is what you need to give permission to now. You will need to make this change in Control Panel - Shared Folders for all your media shares
By the way, how do you browse the folder (/volume2/@apphome) from synology file station, i have tried to put the full path at the address bar before pressing the enter button but it doesn’t work.
Since you found the media by probing around, I will assume you’re in the shell ?
The solution is simple:
sudo bash
# I presume your media is in the "Media" directory?
cd "/var/packages/PlexMediaServer/home/Plex Media Server/Media"
# Assuming you have created a "TV Shows" shared folder on Volume2 (adjust accordingly)
mv "TV Shows" "/volume2/TV Shows/"
# verify to find the media moved
ls -la "/volume2/TV Shows"
# You should find the "TV Shows" directory there.
