Why can't I select high quality streams remotely?

server-drobo

#1

I am using plex server 1.9.7.4460 for OSX, and when connecting remotely via the web app I cannot select anything but the lowest quality. The highest it will let me go is 328p .7 Mbps. My upload and download speeds for the server and client are sufficient, and I can stream original quality video from my android app over the same network.

Messing around with player quality settings have brought no avail. Any suggestions?