Why do my pinned libraries keep disappearing?

Server Version#: 4.82.1
Player Version#: 1.27.0.5849
Windows 10 Home 21H2

For some reason sometimes when i sign on the plex app on my android shield it shows that on the main menu all my libraries are gone but are still shown in the more menu. to get back my main menu as it was i have to pin them all back one by one. plus all my progress in the videos i still have to watch is gone. today i discovered a way to solve this. but i noticed one thing my server wasnt the same version it was the day before. it was a prior version. so i uninstalled my version i had running of the server and checked to make sure i had the current version before reinstalling. i rebooted. it didnt work. keep in mind this whole time its correct on the plex web app. but on the android shield it didnt want to show what was on the web app. anyway i solved it by signing out of my plex app on the shield and linked my account with the shield again. is there a easier way to solve this? do you want me to provide logs? thanks in advance!

1 Like

This was supposedly fixed in 9.3:

  • Pinned sidebar sources could disappear if app restarted with their server offline.

Maybe make sure your client is on 9.3. If it is, then you should probably post a log file with them disappearing:

https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/

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