Plex refuses to give us an updated Windows Store app (over 1 year since last update), and now with Plex/Web v3.52.2, you’ve broken all touch functionality in browsers. There are literally ZERO touch friendly interfaces for Windows right now, and considering how popular 2 in 1 devices are, it boggles the mind.
With 3.52.2, during playback, all UX elements disappear immediately once the finger leaves the screen, making it impossible to interact with any buttons via touch. The UX disappears as soon as you let go of the screen.
How are touch focused integration tests not even part of your deployment testing? Does Plex not believe that anyone uses touch devices outside of phones?
Yeah, I was very surprised when I got my surface book and started using Plex. Regardless of whether it’s touch or pen input, every button click gets “double clicked” unless I hold the button down like I’m trying to do a right click. It’s so frustrating. This happens both on the web and in the Media Player app for windows.
Same thing on my Surface Pro 3. Whether using the PMP Windows 10 application or web, I get the same double clicking issue as you describe, and also just noticed that I can’t resume playback on anything. The little window that pops up with the choice of whether to resume or start over seems to be hidden, you can see the screen dim for a second and nothing happens.
If I use the “virtual touchpad” in Windows 10, I can mouse over and click on buttons and everything works as expected.
This is still the bane of my existence. Any updates from Plex team?
Interfacing with Plex Web via touchscreen interface on Asus laptop and Surface Pro 3 both treat single taps as double. Edge is no better, you can at least get a video to resume however the interface won’t display when showing a video fullscreen.
Still busted in the latest version - now on top of all the double clicking using touch screen, everything is laggy. Unusable on my SP3 as a little TV kiosk.
Window 10 is, the plex app is not. I just bought a new all in one 27 inch touch screen and all my other programs work great with touch, including Spotify. In Plex I cant change volume and when ever I try to pause music playback it does a double click and resumes play all in the same click. I can’t select a track from the queue. Really disappointed that this doesn’t work as my intention was to run my AVR through this setup. I guess I expect more from Plex.
Please, for the love of Plex, add touch support to the web UI.
You don’t need to add a completely new UI for this, just add a toggle setting for the touch support in the settings (per device). So that single touch registers as 1 click, drag’n’drop support, long press as right-click & hover functionality. And also make the control’s bigger, let us skip forward by clicking on the timeline, volume control etc.
Although we Windows touch users surely are a minority, it would be greatly appreciated that at least basic functions of Web UI/Player were usable with touch input.
It’s an accessibility issue for some people, and it’s unprofessional at best? Touch screens are more and more prevalent. I got a nice 27" all-in-one touchscreen PC, and also have the issue with the play/pause button and other quirky behavior that only happens in Plex.
To be clear, the Plex web app, should behave like every other website. It simply doesn’t, and it would be a very simple fix I assume to get this working. Why do you not want ppl to use Plex on touchscreens? Do you even test on touch screen or is it an accident that it works at all?
Also I thought I would be able to show off my awesome plex jukebox for all my local tunes, but Plex is determined to not be a good solution for this. I would greatly prefer to use Plex, but it’s like some sorta beta product that I’m paying for right now with touch screen. A bit infuriating to be ignored.
Beyond that, it seems it could be a very simple fix, like someone just didn’t think about touch screens when designing the UI, and simply chose the wrong option for some buttons, and it would take someone 15 minutes to find the issue and fix. What a let down.
same here, windows 10 and indows 7 tocuh devices
PMP even the testing versions have issues with tocuh
the test versio hase not scrolling support fro touch
the normal version has touch scrolling but has issues with button bar the pase/play button detects dubble klick with one tap on it.
interface is less responsive
i do not like this have 2 tabs with windows an touch only no keyboards or mice with them and can normally play video trough plex web or apps on them
other apps have no issue with touch why plex does.
this is not related to windows i have had ubuntu,cent os and fedora core on an touch device and the plex web and apps for linnux show the same quirky behavior.
Coming here to bump the thread. On a Surface Pro 7. Absolutely ridiculous that they’ve been turning a blind eye to this issue for so long. This is the reason I don’t get premium.
