Why is it limiting my bandwith to 2000kbps?

Server Version#:v1.20.2.3402
Player Version#:v8.7.2.20952

Hi Guys!
I’m having trouble with the bandwith settings. I have the following settings:

PubSubServerPing="37" WanTotalMaxUploadRate="1000000" CloudSyncNeedsUpdate="0" LanguageInCloud="1" ManualPortMappingMode="0" DisableTLSv1_0="0" EnableIPv6="1" secureConnections="1" TreatWanIpAsLocal="0" LogVerbose="0" PreferredNetworkInterface="eth0" WanPerStreamMaxUploadRate="0"/>

On the player side also I have set to play at ORIGINAL quality. So basically it’s direct play.

On the PMS log this is what I have

Oct 09, 2020 11:51:34.764 [0x72711440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:34.764 [0x6da6b440] DEBUG - Request: [127.0.0.1:39988 (WAN)] GET /video/:/transcode/universal/decision?advancedSubtitles=text&audioBoost=100&autoAdjustQuality=0&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=wan&maxVideoBitrate=200000&mediaBufferSize=150400&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F332&protocol=*&session=8e9051ec8ad23d70-com-plexapp-android&skipSubtitles=1&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:34.764 [0x6da6b440] DEBUG - [Transcode] Found session GUID of 8e9051ec8ad23d70-com-plexapp-android in session start.
Oct 09, 2020 11:51:34.766 [0x6da6b440] DEBUG - [Transcode] TranscodeUniversalRequest: using augmented profile Android
Oct 09, 2020 11:51:34.767 [0x6da6b440] DEBUG - [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/332?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=8e9051ec8ad23d70-com-plexapp-android
Oct 09, 2020 11:51:34.767 [0x6da6b440] DEBUG - [Transcode] Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:34.787 [0x6da6b440] DEBUG - [Transcode] We're going to try to auto-select an audio stream for account 1.
Oct 09, 2020 11:51:34.787 [0x6da6b440] DEBUG - [Transcode] Selecting best audio stream for part ID 444 (autoselect: 1 language: en)
Oct 09, 2020 11:51:34.787 [0x6da6b440] DEBUG - [Transcode] We're going to try to auto-select a subtitle.
Oct 09, 2020 11:51:34.787 [0x6da6b440] DEBUG - [Transcode] Subtitles: Found a candidate subtitle language [por] for a foreign film
Oct 09, 2020 11:51:34.788 [0x6da6b440] DEBUG - [Transcode] Audio Stream: 1361, Subtitle Stream: 1381
Oct 09, 2020 11:51:34.801 [0x6da6b440] WARN - [Transcode] Streaming Resource: Bandwidth exceeded: 10526 kbps > 2000 kbps
Oct 09, 2020 11:51:34.843 [0x6da6b440] DEBUG - [Transcode] MDE: Selected protocol hls; container: mkv
Oct 09, 2020 11:51:34.843 [0x6da6b440] DEBUG - [Transcode] MDE: analyzing media item 444
Oct 09, 2020 11:51:34.843 [0x6da6b440] DEBUG - [Transcode] MDE: E1 - Go!: no direct play video profile exists for http/mkv/h264
Oct 09, 2020 11:51:34.844 [0x6da6b440] DEBUG - [Transcode] MDE: E1 - Go!: no direct play video profile exists for http/mkv/h264/eac3
Oct 09, 2020 11:51:34.844 [0x6da6b440] DEBUG - [Transcode] MDE: James May: Our Man in Japan - S1 E1 - Go!: selected media 0 / 444
Oct 09, 2020 11:51:34.844 [0x6da6b440] DEBUG - [Transcode] Streaming Resource: Calculated bandwidth of 10524kbps exceeds bandwidth limit. Changing decision parameters provided by client to fit bandwidth limit of 2000kbps
Oct 09, 2020 11:51:34.845 [0x6da6b440] DEBUG - [Transcode] Streaming Resource: Determining preferred transcode encoders through transcode only decision.
Oct 09, 2020 11:51:34.845 [0x6da6b440] DEBUG - [Transcode] Scaled up video bitrate to 15043Kbps based on 1.500000x fudge factor.
Oct 09, 2020 11:51:34.847 [0x6da6b440] DEBUG - [Transcode] Scaled up video bitrate to 15043Kbps based on 1.500000x fudge factor.
Oct 09, 2020 11:51:34.848 [0x6da6b440] DEBUG - [Transcode] Streaming Resource: Reducing playback quality for 1904kbps stream bitrate: video resolution to 720x406, audio channels to 2, quality to 41, disable video DS as 9836kbps is > the 1724kbps available, disable audio DS as 640kbps is > the 162kbps available
Oct 09, 2020 11:51:34.849 [0x6da6b440] DEBUG - [Transcode] Scaled up video bitrate to 15043Kbps based on 1.500000x fudge factor.
Oct 09, 2020 11:51:34.849 [0x6da6b440] DEBUG - [Transcode] Scaled maximum bitrate for resolution reduction to 2120Kbps.
Oct 09, 2020 11:51:34.849 [0x6da6b440] DEBUG - [Transcode] Clipped max bitrate to 1724Kbps based on client-requested limit
Oct 09, 2020 11:51:34.850 [0x6da6b440] DEBUG - [Transcode] MDE: Selected protocol hls; container: mkv
Oct 09, 2020 11:51:34.850 [0x6da6b440] DEBUG - [Transcode] MDE: analyzing media item 444
Oct 09, 2020 11:51:34.850 [0x6da6b440] DEBUG - [Transcode] MDE: E1 - Go!: Direct Play is disabled
Oct 09, 2020 11:51:34.850 [0x6da6b440] DEBUG - [Transcode] MDE: E1 - Go!: media must be transcoded in order to use the hls protocol
Oct 09, 2020 11:51:34.850 [0x6da6b440] DEBUG - [Transcode] MDE: E1 - Go!: no direct play video profile exists for http/mkv/h264
Oct 09, 2020 11:51:34.850 [0x6da6b440] DEBUG - [Transcode] MDE: E1 - Go!: no direct play video profile exists for http/mkv/h264/eac3
Oct 09, 2020 11:51:34.850 [0x6da6b440] DEBUG - [Transcode] MDE: E1 - Go!: Direct Streaming is disabled, so video stream will be transcoded
Oct 09, 2020 11:51:34.850 [0x6da6b440] DEBUG - [Transcode] MDE: E1 - Go!: no remuxable profile found, so video stream will be transcoded
Oct 09, 2020 11:51:34.851 [0x6da6b440] DEBUG - [Transcode] MDE: Cannot direct stream video stream due to profile or setting limitations
Oct 09, 2020 11:51:34.851 [0x6da6b440] DEBUG - [Transcode] Scaled up video bitrate to 15043Kbps based on 1.500000x fudge factor.
Oct 09, 2020 11:51:34.851 [0x6da6b440] DEBUG - [Transcode] Scaled maximum bitrate for resolution reduction to 2120Kbps.
Oct 09, 2020 11:51:34.851 [0x6da6b440] DEBUG - [Transcode] Clipped max bitrate to 1724Kbps based on client-requested limit
Oct 09, 2020 11:51:34.851 [0x6da6b440] DEBUG - [Transcode] MDE: E1 - Go!: Audio Direct Streaming is disabled, so video's audio stream will be transcoded
Oct 09, 2020 11:51:34.852 [0x6da6b440] DEBUG - [Transcode] MDE: Cannot direct stream audio stream due to profile or setting limitations
Oct 09, 2020 11:51:34.852 [0x6da6b440] DEBUG - [Transcode] MDE: James May: Our Man in Japan - S1 E1 - Go!: selected media 0 / 444
Oct 09, 2020 11:51:34.852 [0x6da6b440] DEBUG - [Transcode] Streaming Resource: Reached Decision id=332 codes=(MDE=3001,Not enough bandwidth for direct play of this item. Required bandwidth is 10526kbps and only 2000kbps is available. General=2000,Neither direct play nor conversion is available. Direct Play=3000,App cannot direct play this item. No direct play video profile exists for protocol http, with container mkv, and video codec h264. Transcode=4002,Not enough CPU for conversion of this item.)
Oct 09, 2020 11:51:34.854 [0x72711440] DEBUG - Completed: [127.0.0.1:39988] 200 GET /video/:/transcode/universal/decision?advancedSubtitles=text&audioBoost=100&autoAdjustQuality=0&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=wan&maxVideoBitrate=200000&mediaBufferSize=150400&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F332&protocol=*&session=8e9051ec8ad23d70-com-plexapp-android&skipSubtitles=1&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (13 live) TLS GZIP 90ms 782 bytes (pipelined: 15)
Oct 09, 2020 11:51:35.017 [0x729ff440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:35.017 [0x7091f440] DEBUG - Request: [127.0.0.1:40002 (WAN)] GET /photo/:/transcode?width=639&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F330%2Fthumb%2F1596055699&height=639 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:35.018 [0x7091f440] DEBUG - [Transcode] Photo transcoder: Request for url [http://127.0.0.1:32400/library/metadata/330/thumb/1596055699] (is local: 1 upscaled: 0)
Oct 09, 2020 11:51:35.033 [0x729ff440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:35.033 [0x6e335440] DEBUG - Request: [127.0.0.1:40006 (WAN)] GET /photo/:/transcode?upscale=1&background=000000&format=png&width=1024&blur=80&opacity=70&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F330%2Fthumb%2F1596055699&height=1024 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:35.033 [0x6e335440] DEBUG - [Transcode] Photo transcoder: Request for url [http://127.0.0.1:32400/library/metadata/330/thumb/1596055699] (is local: 1 upscaled: 1)
Oct 09, 2020 11:51:35.039 [0x7091f440] DEBUG - Content-Length of /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/PhotoTranscoder/63/63c61d8b1f9995fa77db3bd71f09cb43ef3b4a8c.jpg is 57347 (of total: 57347).
Oct 09, 2020 11:51:35.094 [0x6e335440] DEBUG - Content-Length of /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/PhotoTranscoder/dd/dd335ef5c20f956b8a097b4648cece1d251388c5.png is 97921 (of total: 97921).
Oct 09, 2020 11:51:35.107 [0x72711440] DEBUG - Completed: [127.0.0.1:40002] 200 GET /photo/:/transcode?width=639&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F330%2Fthumb%2F1596055699&height=639 (13 live) TLS GZIP 89ms 57347 bytes (pipelined: 8)
Oct 09, 2020 11:51:35.115 [0x72711440] DEBUG - Completed: [127.0.0.1:40006] 200 GET /photo/:/transcode?upscale=1&background=000000&format=png&width=1024&blur=80&opacity=70&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F330%2Fthumb%2F1596055699&height=1024 (13 live) TLS GZIP 82ms 97921 bytes (pipelined: 6)
Oct 09, 2020 11:51:35.818 [0x72711440] DEBUG - Completed: [192.168.1.248:64677] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (13 live) TLS GZIP 20000ms 5 bytes (pipelined: 68)
Oct 09, 2020 11:51:35.829 [0x729ff440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:35.829 [0x6da6b440] DEBUG - Request: [192.168.1.248:64677 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:35.829 [0x6da6b440] DEBUG - Content-Length is -1 (of total: -1).
Oct 09, 2020 11:51:36.506 [0x729ff440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:36.506 [0x7091f440] DEBUG - Request: [127.0.0.1:39988 (WAN)] GET /library/metadata/330?asyncAugmentMetadata=1&includeExtras=1&includeOnDeck=1&includePreferences=1 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:36.517 [0x7091f440] DEBUG - There were 1 top-level paths for James May: Our Man in Japan.
Oct 09, 2020 11:51:36.544 [0x7091f440] DEBUG - We're going to try to auto-select an audio stream for account 1.
Oct 09, 2020 11:51:36.544 [0x7091f440] DEBUG - Selecting best audio stream for part ID 444 (autoselect: 1 language: en)
Oct 09, 2020 11:51:36.544 [0x7091f440] DEBUG - We're going to try to auto-select a subtitle.
Oct 09, 2020 11:51:36.544 [0x7091f440] DEBUG - Subtitles: Found a candidate subtitle language [por] for a foreign film
Oct 09, 2020 11:51:36.544 [0x7091f440] DEBUG - Audio Stream: 1361, Subtitle Stream: 1381
Oct 09, 2020 11:51:36.548 [0x72711440] DEBUG - Completed: [127.0.0.1:39988] 200 GET /library/metadata/330?asyncAugmentMetadata=1&includeExtras=1&includeOnDeck=1&includePreferences=1 (13 live) TLS GZIP 42ms 3625 bytes (pipelined: 16)
Oct 09, 2020 11:51:36.596 [0x729ff440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:36.596 [0x6da6b440] DEBUG - Request: [127.0.0.1:39988 (WAN)] GET /library/metadata/330/children?excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto%2CVast%2CTopic&excludeFields=tagline%2Cfile&includeExternalMetadata=1&includeLibraryPlaylists=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:36.600 [0x6da6b440] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Oct 09, 2020 11:51:36.606 [0x72711440] DEBUG - Completed: [127.0.0.1:39988] 200 GET /library/metadata/330/children?excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto%2CVast%2CTopic&excludeFields=tagline%2Cfile&includeExternalMetadata=1&includeLibraryPlaylists=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1 (13 live) TLS GZIP 10ms 989 bytes (pipelined: 17)
Oct 09, 2020 11:51:36.798 [0x729ff440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:36.798 [0x6e335440] DEBUG - Request: [127.0.0.1:39988 (WAN)] GET /hubs/metadata/330/related?count=20&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto%2CVast%2CTopic&excludeFields=summary%2Ctagline%2Cfile&includeAugmentations=1&includeEmpty=1&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTrailers=1&includeTypeFirst=1&libraryHubsOnly=1 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:36.840 [0x6e335440] DEBUG - There were 1 top-level paths for McMillion$.
Oct 09, 2020 11:51:36.842 [0x6e335440] DEBUG - There were 1 top-level paths for The World at War.
Oct 09, 2020 11:51:36.843 [0x6e335440] DEBUG - There were 1 top-level paths for Richard Hammond's Big!.
Oct 09, 2020 11:51:36.845 [0x6e335440] DEBUG - There were 1 top-level paths for The Outsider (2020).
Oct 09, 2020 11:51:36.846 [0x6e335440] DEBUG - There were 1 top-level paths for Seven Worlds, One Planet.
Oct 09, 2020 11:51:36.847 [0x6e335440] DEBUG - There were 1 top-level paths for The Loudest Voice.
Oct 09, 2020 11:51:36.848 [0x6e335440] DEBUG - There were 1 top-level paths for Chernobyl.
Oct 09, 2020 11:51:36.849 [0x6e335440] DEBUG - There were 1 top-level paths for The Grand Tour (2016).
Oct 09, 2020 11:51:36.850 [0x6e335440] DEBUG - There were 1 top-level paths for World War I in Colour.
Oct 09, 2020 11:51:36.852 [0x729ff440] DEBUG - Completed: [127.0.0.1:39988] 200 GET /hubs/metadata/330/related?count=20&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto%2CVast%2CTopic&excludeFields=summary%2Ctagline%2Cfile&includeAugmentations=1&includeEmpty=1&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTrailers=1&includeTypeFirst=1&libraryHubsOnly=1 (13 live) TLS GZIP 53ms 1773 bytes (pipelined: 18)
Oct 09, 2020 11:51:36.985 [0x72711440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:36.986 [0x6da6b440] DEBUG - Request: [127.0.0.1:40002 (WAN)] GET /photo/:/transcode?width=128&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F332%2Fthumb%2F1596056074&height=128 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:36.986 [0x6da6b440] DEBUG - [Transcode] Photo transcoder: Request for url [http://127.0.0.1:32400/library/metadata/332/thumb/1596056074] (is local: 1 upscaled: 0)
Oct 09, 2020 11:51:37.001 [0x72711440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:37.001 [0x6e335440] DEBUG - Request: [127.0.0.1:40006 (WAN)] GET /photo/:/transcode?width=128&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F333%2Fthumb%2F1596056077&height=128 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:37.002 [0x6e335440] DEBUG - [Transcode] Photo transcoder: Request for url [http://127.0.0.1:32400/library/metadata/333/thumb/1596056077] (is local: 1 upscaled: 0)
Oct 09, 2020 11:51:37.002 [0x6da6b440] DEBUG - Content-Length of /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/PhotoTranscoder/f7/f70a1ab47185feecec3c32910c026501c98a23d4.jpg is 2955 (of total: 2955).
Oct 09, 2020 11:51:37.009 [0x6e335440] DEBUG - Content-Length of /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/PhotoTranscoder/7b/7bedf17e2163e5406cf9e45c71215465814dd22c.jpg is 2526 (of total: 2526).
Oct 09, 2020 11:51:37.013 [0x729ff440] DEBUG - Completed: [127.0.0.1:40002] 200 GET /photo/:/transcode?width=128&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F332%2Fthumb%2F1596056074&height=128 (13 live) TLS GZIP 28ms 2955 bytes (pipelined: 9)
Oct 09, 2020 11:51:37.026 [0x729ff440] DEBUG - Completed: [127.0.0.1:40006] 200 GET /photo/:/transcode?width=128&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F333%2Fthumb%2F1596056077&height=128 (13 live) TLS GZIP 24ms 2526 bytes (pipelined: 7)
Oct 09, 2020 11:51:37.971 [0x72711440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:37.971 [0x6e335440] DEBUG - Request: [127.0.0.1:39988 (WAN)] GET /library/sections/2/all?includeCollections=1&includeMeta=1&sort=titleSort&type=2 (13 live) TLS Page 0-19 GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:37.973 [0x6e335440] ERROR - Unknown metadata type: folder
Oct 09, 2020 11:51:37.974 [0x6e335440] DEBUG - Setting container serialization range to [0, 19] (total=-1)
Oct 09, 2020 11:51:37.982 [0x6e335440] DEBUG - Setting container serialization range to [0, 19] (total=25)
Oct 09, 2020 11:51:37.992 [0x72711440] DEBUG - Completed: [127.0.0.1:39988] 200 GET /library/sections/2/all?includeCollections=1&includeMeta=1&sort=titleSort&type=2 (13 live) TLS GZIP Page 0-19 21ms 7865 bytes (pipelined: 19)
Oct 09, 2020 11:51:38.063 [0x729ff440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:38.063 [0x7091f440] DEBUG - Request: [127.0.0.1:40002 (WAN)] GET /photo/:/transcode?width=221&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F480%2Fthumb%2F1596055853&height=331 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:38.064 [0x7091f440] DEBUG - [Transcode] Photo transcoder: Request for url [http://127.0.0.1:32400/library/metadata/480/thumb/1596055853] (is local: 1 upscaled: 0)
Oct 09, 2020 11:51:38.117 [0x7091f440] DEBUG - Content-Length of /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/PhotoTranscoder/14/1462f7c996c0c8830453318cad93a46d8676ddbb.jpg is 13411 (of total: 13411).
Oct 09, 2020 11:51:38.118 [0x72711440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:38.118 [0x6da6b440] DEBUG - Request: [127.0.0.1:40006 (WAN)] GET /photo/:/transcode?width=222&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F347%2Fthumb%2F1596056185&height=333 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:38.118 [0x6da6b440] DEBUG - [Transcode] Photo transcoder: Request for url [http://127.0.0.1:32400/library/metadata/347/thumb/1596056185] (is local: 1 upscaled: 0)
Oct 09, 2020 11:51:38.118 [0x6da6b440] DEBUG - Content-Length of /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/PhotoTranscoder/33/330342b49fe9387079bb65f7811f3cfa0f1633cc.jpg is 12154 (of total: 12154).
Oct 09, 2020 11:51:38.153 [0x72711440] DEBUG - Completed: [127.0.0.1:40006] 200 GET /photo/:/transcode?width=222&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F347%2Fthumb%2F1596056185&height=333 (13 live) TLS GZIP 35ms 12154 bytes (pipelined: 8)
Oct 09, 2020 11:51:38.158 [0x72711440] DEBUG - Completed: [127.0.0.1:40002] 200 GET /photo/:/transcode?width=221&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F480%2Fthumb%2F1596055853&height=331 (13 live) TLS GZIP 95ms 13411 bytes (pipelined: 10)
Oct 09, 2020 11:51:38.162 [0x729ff440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:38.162 [0x6e335440] DEBUG - Request: [127.0.0.1:40004 (WAN)] GET /photo/:/transcode?width=221&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F492%2Fthumb%2F1596055881&height=331 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:38.162 [0x6e335440] DEBUG - [Transcode] Photo transcoder: Request for url [http://127.0.0.1:32400/library/metadata/492/thumb/1596055881] (is local: 1 upscaled: 0)
Oct 09, 2020 11:51:38.174 [0x6e335440] DEBUG - Content-Length of /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/PhotoTranscoder/12/124514d4080272296bc3b79ab935a4a6bd7d2f59.jpg is 15783 (of total: 15783).
Oct 09, 2020 11:51:38.185 [0x729ff440] DEBUG - Completed: [127.0.0.1:40004] 200 GET /photo/:/transcode?width=221&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F492%2Fthumb%2F1596055881&height=331 (13 live) TLS GZIP 22ms 15783 bytes (pipelined: 4)
Oct 09, 2020 11:51:38.186 [0x72711440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:38.186 [0x6da6b440] DEBUG - Request: [127.0.0.1:40008 (WAN)] GET /photo/:/transcode?width=221&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F779%2Fthumb%2F1597770891&height=331 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:38.187 [0x6da6b440] DEBUG - [Transcode] Photo transcoder: Request for url [http://127.0.0.1:32400/library/metadata/779/thumb/1597770891] (is local: 1 upscaled: 0)
Oct 09, 2020 11:51:38.187 [0x6da6b440] DEBUG - Content-Length of /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/PhotoTranscoder/e9/e9df890578389e6226b4e799d8331267c350fab2.jpg is 10491 (of total: 10491).
Oct 09, 2020 11:51:38.201 [0x72711440] DEBUG - Completed: [127.0.0.1:40008] 200 GET /photo/:/transcode?width=221&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F779%2Fthumb%2F1597770891&height=331 (13 live) TLS GZIP 15ms 10491 bytes (pipelined: 2)
Oct 09, 2020 11:51:38.203 [0x729ff440] DEBUG - Auth: authenticated user 1 as ----@.com
Oct 09, 2020 11:51:38.203 [0x7091f440] DEBUG - Request: [127.0.0.1:40006 (WAN)] GET /photo/:/transcode?width=222&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F906%2Fthumb%2F1602182562&height=333 (13 live) TLS GZIP Signed-in Token (----@.com)
Oct 09, 2020 11:51:38.203 [0x7091f440] DEBUG - [Transcode] Photo transcoder: Request for url [http://127.0.0.1:32400/library/metadata/906/thumb/1602182562] (is local: 1 upscaled: 0)
Oct 09, 2020 11:51:38.203 [0x7091f440] DEBUG - Content-Length of /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/PhotoTranscoder/cb/cb342c359043fb68e83fb005e6d1561e0b76b098.jpg is 17403 (of total: 17403).
Oct 09, 2020 11:51:38.218 [0x729ff440] DEBUG - Completed: [127.0.0.1:40006] 200 GET /photo/:/transcode?width=222&url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F906%2Fthumb%2F1602182562&height=333 (13 live) TLS GZIP 15ms 17403 bytes (pipelined: 9)
Oct 09, 2020 11:51:39.339 [0x729ff440] DEBUG - WebSocket: client initiated close
Oct 09, 2020 11:51:39.339 [0x729ff440] DEBUG - NotificationStream: Removing because of close
Oct 09, 2020 11:51:39.379 [0x729ff440] DEBUG - handleStreamRead code 2: End of file
Oct 09, 2020 11:51:39.379 [0x729ff440] DEBUG - Completed after connection close: [127.0.0.1:39992] -3 GET /:/websockets/notifications (13 live) TLS GZIP 10400ms 7 bytes
Oct 09, 2020 11:51:40.242 [0x72711440] DEBUG - handleStreamRead code 1: stream truncated
Oct 09, 2020 11:51:40.242 [0x72711440] DEBUG - NotificationStream: Removing because of error
Oct 09, 2020 11:51:40.242 [0x72711440] DEBUG - Completed after connection close: [127.0.0.1:39990] -3 GET /:/websockets/notifications (12 live) TLS GZIP 11279ms 3 byte

The settings on the player:

Screenshot_20201009-115413_Plex (Small)

I’ve also turned off the IPV6 on the server settings.

Can you please help me solve this issue?

Thanks in advance,

Looks like you’re going through Relay (https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/)

If you’re on the same network as the server then it’s likely indicative of DNS rebind protection on your network (see the last section in this article: https://support.plex.tv/articles/206225077-how-to-use-secure-server-connections/).

If the android app is running on a different network then you probably don’t have remote access configured.

Thanks.
I never got the error direct connection unavailable.
Also I have remote access fully working…
And secured connections > preferred

Edit: Just deleted the app on the phone. Reinstalled and cleaned cache. All settings to play at maximum (original quality) and it’s working again!

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