Why is my guide / "Browse" for OTA movies showing tons of blank posters?

Server Version#: 1.21.0.3608
Player Version#:

As pointed out in my picture, I’ve got a massive amount of upcoming OTA movies with absolutely no poster art. What’s going on? I just ran a manual refresh of my guide data, let it sit for a minute or so, and pulled the logs. Am I busted, or is Plex busted?

(File removed)

Same for me but on TV SHOWS. Even metadata doesn’t get downloaded.

Even worst. I you try WEBTOOLS, you might get a lot of metadata missing in your movies.

Have you tried the Enhanced Guide setting?

Never heard and or seen around. Is this like a FEATURED checkmark?

I don’t see that option…

As of PMS version 1.18.6.2348, the “Enhanced Guide” option is only available for XMLTV:

Explains why Enhanced Guide isn’t visible, I don’t use XMLTV.

Still doesn’t explain what is going on with my guide and poster art.

No, it doesn’t. And, for what it’s worth, I see the same on my own server. The last time I noticed this many missing posters was when they switched guide data providers…

Which theoretically makes sense, as TiVo is being ditched, and Gracenote is headed back in. Just no official word on when…

Yep. I was trying to be subtle in my suggestion that we might be seeing some early signs of the migration starting :wink: . But I didn’t want to speculate.

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Bump

Still an issue… Logs are in the first post. Bueller? Bueller? Bueller?

Just upgraded to server version: 1.21.1.3766 on MacOS BigSur and still seeing this problem after a guide refresh.

I’m located in Atlanta, GA using the OTA guide settings.

So digging around I found some references to number of channels below and above 50 as the threshold in having data or not. So I tried disabling one of my tuners. When I disabled one turner and refreshed the guide it tries to download like 15K worth of shows. Still didn’t fix the problem. When I re-enabled the turner it only tries to download 7K worth or shows. Still didn’t fix the problem.

Seeing lots of these errors in the Plex Media Server Log with Debug turned on when browsing the TV guide.

Dec 14, 2020 11:13:16.627 [0x700005680000] DEBUG - [Transcode] HTTP 404 response from GET http://cps-static.rovicorp.com/2/Open/Warner%2520Brothers%2520Distribution/Gilligan's%2520Island/Series%2520Showcard/_2by3/VSC_Gilligan's%2520Island.JPG

This is your fix.

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Yes, @Uh_Oh, that was the fix. Thanks!

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