I recently noticed that some of the thumbnail images for TV shows are missing. Any ideas why? Currently running PMS version 1.11.3.4803. Not interested in updating at this point given recent drama with recording trouble in recent versions (still a little shell shocked over all that). Here’s a screenshot for reference:
Same here. It’s even the same channels that don’t have thumbnails.
Yeah, same here and this is on 3 different Plex servers (Synology NAS, QNAP NAS and XPEnology). This also occurs in the clients guide.
Currently using PMS version 1.12.0.4829 but I’m just noticing that version 1.12.1.4871 is out.
Same here on two Debian Jessie systems using Plex Server 1.12.1.4871 and german TV channels.
Some posters even disappeared.
Just confirmed that Plex Media Server 1.12.1.4871 has the same thumbnail image missing issue on two different NAS units (Synology DS1815+ and QNAP TS-451+).
Can you provide more information on what exactly you were seeing and where. I understand in the Program Guide and I am guessing it was the Watch Now section. Viewing different parts of the Program Guide I was seeing something similar earlier but on my system the text under the thumbnails said Loading. Unfortunately I am not able to replicate the problem again, all of the thumbnails are loading.
In my case the description under the missing thumbnail was complete. The only thing out of the ordinary was the missing thumbnail as far as I could tell.
I can post up some logs if anyone thinks it would be helpful.
I experience missing posters in every section of the dvr. In the main menu on the left I click on “Program Guide” and voila, I get a page with half the posters missing. Those shows where posters are missing do have full meta data, like title and synopsis.
Any update on this?
@johnm_ColaSC It seems that it might be an issue with getting the artwork from gracenote (or where ever PMS pulls them from). I don’t have access to my logs currently, but i was getting numerous 404 errors (calling back into ourselves for photo to transcode, optimizing the process (status: 404)) anytime a show with missing artwork was shown in the guide. Thinking maybe my local cache of artwork was somehow corrupted, I pointed my docker container at a brand new plex database and pulled down fresh listings and metadata. Still had the same issue.
when I delete and set up a new dvr, all of the images come through. It’s only after the first guide refresh that the images disappear. I can still tune the channel and record, so it’s not a huge issue. It just doesn’t look very nice. 
Same thing has happen to me since March 1st.
I found that if I limit the guide to 50 channels then all the posters show up. So it’s probably only affecting us with the HDHomeRun prime since other HDHomeRuns probably wouldn’t be picking up 50 channels. Seems to me like a bug with plex and not Gracenote.
I think it mainly affects the movies, where no thunbnail is shown.
Been having the same issue here too. There’s also this thread about it.
No new info in this thread. Just trying to tie them together.
I have the same issue also. Seems to be around march 1st also.
I noticed that the problem only occurs when I have both tuners installed. When I turn off the channels on the second tuner, all thumbnails are there.
Mine seems to be getting worse day by day. Many are now just gone
I wonder,…
Does it matter if “Enhanced Program Guide” is enabled or disabled,…?
Makes no difference to me.
In the log I can see quite a few 404s.
Who do we need to wake up to have a look at this?
