Yup. This is really strange. To make it even more strange, I’ve tried accessing Live TV from three different plex app platforms – Windows, Roku and LG WebOS – and only two trigger the Windows shutdown: Roku and WebOS. I can play Live TV all I want using the Windows Plex app.
I’m running Windows 10 Pro (64 bit) and Windows Update says it is up-to-date.
My plex app (running on another up-to-date Win 10 Pro machine) is version 1.60.1.3413-533a7645 (and sometimes seems to update multiple times each day!)
I’m not sure where to check the versions for the Roku or WebOS apps, but I allow them to update anytime I’m notified one is available.
Any ideas or additional information I can provide to help generate an idea?
The desktop app can play almost anything without requiring transcoding on the server, while the other clients more or less need transcoidng for live tv.
Working hypothesis: your CPU is shutting down the system as soon as it needs to work seriously. This can be a protection from overheating.
I’d check the cooling system of the server computer.
See if there is a blocked fan rotor, or fluff in the air vents.
Or maybe the the CPU cooler has fallen off altogether.
Look out for leaking or blown up electrolyte capacitors. Either on the motherboard or in the power supply unit.
@OttoKerner Thanks! I think you nailed it. I was just returning here to post a “never mind” (or to remove my post entirely, if possible) because I have come to a similar conclusion. I will spend the day tomorrow taking it apart and cleaning everything I can.
FWIW (though this might make you and other Plex admins cringe) I’m using a used Dell Precision 490 as my plex server. It has 2 Xeon CPUs with 4 cores each, running at 2.55 GHz. Luckily, it rarely needs to handle more than one user at a time – and I only have three total so I’ve hoped it would be adequate for my needs.
Anyway, you can remove this thread or just close it, since I’ve discovered that the hardware has an issue – not the Plex software. Thanks again!
