Wrong internal IP address reported by PLEX - QNAP. Plex not reachable.

Plex Media Server NAS & Devices
1

**Back again with more info This is my setup,

Internet into a Netgear Nighthawk X10 R9000 for the router, then JetStream TL-SG3216 that feeds 2 NAS units using (2X rj45’s QNAP TS-251+ ) other QNAP using (4X rj45 ) I have been mixing up configurations to get the Remote access and keep failing…remote access will flash green for a sec. and then drops to red…

One thing, I don’t know which device could cause signal to disconnect from remote access…??? I am connected to my Plex account… Any help would be great…Been working this issue for 2 days now…**

2

Plex seems to keep pointing to a “173.239.xxx.xx” public IP address which isn’t my public IP as I see in myQNAPCloud. I was told by QNAP, It would be best to consult with Plex support as they can’t figure out why my public IP is wrong in Plex. I am not running any VPN services as well. I hope someone can walk me through this issue to resolve this please, this will make 3 day for me trying to get it correct, Thanks, John

3

Are you using a VPN on the QNAP ? If you are, PMS will gravitate to that adapter/ IP address.

4

Are you using all of the Ethernet connections on your QNAP? If so do you have LACP set up on your Router?

5

Thanks this issue is solved, Unknown to me VPN was on in the QNAP, I did not know that would be a issue while Plex runs in the background, Thanks to Ya all. ChuckPA I wish you posted the other day, Saw this when I came to close it out…

6

I replied the same day you opened the thread. I do try to be prompt to respond but I am supporting the Linux, Synology and QNAP forums