"Your changes could not be saved" message

[ChuckPa]

FWIW,

I did one show at a time to gain confidence.

Once I saw it was doing as I wanted, I gave it 5-10 shows at a time.

Did the same with Movies.

Took me less than an hour to get it all done

[ibarnett]

That’s impressive.

I have 1955 movies but I need to prune some.

[ChuckPa]

Similar here

[chuck@lizum ~.2000]$ cd /nas/media
[chuck@lizum media.2001]$ find animated movies movies2 uhd -type f -print | wc -l
2054
[chuck@lizum media.2002]$ find ./tv* -type f -print | wc -l
13499
[chuck@lizum media.2003]$ 

[tod9f0bs1kcdw]

Same issue here, except I can’t save any changes, anywhere.

Therefore I can’t enable debug logging to see what the culprit might be. After using firefox developer tools I do see ‘CORS Missing Allow Origin’ as a potential problem.

Thoughts?

[ChuckPa]

@tod9f0bs1kcdw

You can:

1. stop Plex
2. Using the QNAP Text Editor from File Station ( right-click Preferences → Open with Text Editor (their app)
3. Add the logDebug="True" before the closing /> on the last line.
   – If you are comfortable with the SSH shell command line, you can also use vi text editor to add that same preference
4. Save the file
5. Start PMS

Sound good?

[tod9f0bs1kcdw]

I did some additional digging on this today and the culprit seems to be firefox and app.plex.tv (remote access), even with default browser settings. When testing via local network everything works fine.

Has something changed with plex web with remote access? This was working months ago (I haven’t had to make a change in 5 months, great!) and now its broken. I just disabled remote access for now and will do all changes locally. Streaming still works remotely as I have the url defined in the network settings.

[ibarnett]

ChuckPa solved my problem, I had been doing the incorrect procedure for quite some time.

He has good knowledge.

[tod9f0bs1kcdw]

I stand corrected, its back to its broken state.

I only have one directory unlike your issue.

[tod9f0bs1kcdw]

@ChuckPa - I’ve enabled debug logging and have been tailing the logs while trying to submit changes and no log comes up.

Note that I’m using docker on Linux and not specifically QNAP.

I’m not attaching my server logs here. Do I need to reinstall the server? Nothing has changed except auto updating the plex container. Downgrading does nothing.

I’m really starting to think this company is more about serving ads than actually creating working servers and clients.

[ChuckPa]

@tod9f0bs1kcdw

I am looking at your account.

1. Your server is not published. (Remote Access not enabled & active)
2. You’re using your domain name to access it but it’s not going to be reliable

I have a few questions

1. In Container Station, is the container setup with HOST or BRIDGE networking?
2. How do you access it ? Your “Redacted”.YourFQDN.xxx" ?

Given you’re using a container, you’ll have to jump through some port mapping hoops

• If “HOST” networking, you’ll only need to port forward from the WAN port (your modem router) to QNAP port 32400 (which will go directly into the container)
• If BRIDGE networking,
  – Port forward from the WAN port (your modem router) to the Container’s port which is then redirected to port 32400 inside the container. (double redirect)

4. Regardless which method, you’ll need to Manually Specify Port in PMS to tell it which WAN port your modem/router is listening on.

---

Regarding the logs

1. Are you in the container → Logs directory` ? ( or in the real host directory)
2. Did you type tail -F "Plex Media Server.log" so it continues to follow as the log rolls over ?

[tod9f0bs1kcdw]

1. I removed remote access today, but happy to add that back if needed seeing that the issue has been determined to not be remote only.
2. Domain name access is fine.
3. Bridge
4. I have ADVERTISE_IP defined in docker which defines the host:port for access
5. N/A
6. I’m using a nginx poxy here, so its a bit more involved than a standard plex setup, and has been this way for years.
7. Yes, I’m viewing the correct logs and tailing them as I’m clicking save buttons, which states ‘Your changes could not be saved’

I’ve already gone through the db restoration process if it were corrupted, but that did nothing as well.

[tod9f0bs1kcdw]

Another relevant post.

Can't edit Movie/TV Show folder paths after changing root hard drive path letters

Server Version#: 1.42.2.10156-f737b826c Player Version#: 4.155.0 After adding 2 new hard drives and changing the root drive letters on the new drive to be the same as the old hard drive letters, then copying all the media files from the old to new drives and restarting the plex media server, I try to go into the Movie and TV Shows catagories to add/edit the correct drive paths so it can find and rescan my media, but I get a message saying “Your changes could not be saved”. What do I do to fix …

[ChuckPa]

@tod9f0bs1kcdw

Check your PM

[HearseNevermore]

i am having the same issue “your changes could not be saved” i have tried clearing the plex cache, i have checked file permissions, and my naming is the same as i have always done it.

[ChuckPa]

@HearseNevermore

The problem above is because of trying to list each show in the library section rather than the parent folder.

Are you listing each show ?

It should look like this. (There are some 300 TV series contained in these 3 folders)

[HearseNevermore]

yes, i am listing each show.. because when i have the parent folder plex merges many of my shows because it doesn’t know what they are.. regardless of naming it renames all the ones it doesnt know “‘ the forgotten’ and i have to fix the match and listing each show is the only way i can do it without plex leaving shows out or single episodes

[ChuckPa]

@HearseNevermore

yes, i am listing each show.. because when i have the parent folder plex merges many of my shows because it doesn’t know what they are.

If Plex is merging them then you have not named and structured them correctly per standard.

The standard is:

Top directory/
   Series name (as listed on TMDB, TheTVDB, or IMDB) /
     Season 1/
       Series name - S01E01 - Optional episode title.ext

As example, here are a few of my shows

[chuck@lizum tv.1999]$ ls
A Discovery of Witches/                Dark Matter/                  M-A-S-H/
Alaska Animal Rescue/                  Dark Matter (2024)/           MasterClass/
Alexander - The Making of a God/       Dune - Prophecy/              Merlin (2008)/
Almost Human/                          Edge of the Universe/         Penn & Teller - Fool Us/
Ancient Aliens/                        Expedition X/                 Secrets of the Earth/
Anne Rice's Mayfair Witches/                                        Secrets of the Universe (2022)/

Within a series

[chuck@lizum tv.2002]$ ls -la M-A-S-H/
total 48
drwxr-xr-x 13 chuck chuck  241 Oct 23  2023 ./
drwxr-xr-x 54 chuck chuck 4096 Nov  1 22:44 ../
drwxr-xr-x  2 chuck chuck 4096 Oct 23  2023 Season 01/
drwxr-xr-x  2 chuck chuck 4096 Oct 23  2023 Season 02/
drwxr-xr-x  2 chuck chuck 4096 Oct 23  2023 Season 03/
drwxr-xr-x  2 chuck chuck 4096 Oct 23  2023 Season 04/
drwxr-xr-x  2 chuck chuck 4096 Oct 23  2023 Season 05/
drwxr-xr-x  2 chuck chuck 4096 Oct 23  2023 Season 06/
drwxr-xr-x  2 chuck chuck 4096 Oct 23  2023 Season 07/
drwxr-xr-x  2 chuck chuck 4096 Oct 23  2023 Season 08/
drwxr-xr-x  2 chuck chuck 4096 Oct 23  2023 Season 09/
drwxr-xr-x  2 chuck chuck 4096 Oct 23  2023 Season 10/
drwxr-xr-x  2 chuck chuck 4096 Oct 23  2023 Season 11/
[chuck@lizum tv.2003]$ ls -la M-A-S-H/*01
total 27093724
drwxr-xr-x  2 chuck chuck       4096 Oct 23  2023 ./
drwxr-xr-x 13 chuck chuck        241 Oct 23  2023 ../
-rw-rw-r--  1 chuck chuck 1155189674 Oct 23  2023 M-A-S-H - S01E01 - M-A-S-H the Pilot.mkv
-rw-rw-r--  1 chuck chuck 1156422012 Oct 23  2023 M-A-S-H - S01E02 - To Market, to Market.mkv
-rw-rw-r--  1 chuck chuck 1155109897 Oct 23  2023 M-A-S-H - S01E03 - Requiem for a Lightweight.mkv
-rw-rw-r--  1 chuck chuck 1156504974 Oct 23  2023 M-A-S-H - S01E04 - Chief Surgeon Who.mkv
-rw-rw-r--  1 chuck chuck 1156148591 Oct 23  2023 M-A-S-H - S01E05 - The Moose.mkv
-rw-rw-r--  1 chuck chuck 1155077094 Oct 23  2023 M-A-S-H - S01E06 - Yankee Doodle Doctor.mkv
-rw-rw-r--  1 chuck chuck 1156573985 Oct 23  2023 M-A-S-H - S01E07 - Bananas, Crackers and Nuts.mkv
-rw-rw-r--  1 chuck chuck 1156259761 Oct 23  2023 M-A-S-H - S01E08 - Cowboy.mkv
-rw-rw-r--  1 chuck chuck 1155097679 Oct 23  2023 M-A-S-H - S01E09 - Henry, Please Come Home.mkv
-rw-rw-r--  1 chuck chuck 1155990345 Oct 23  2023 M-A-S-H - S01E10 - I Hate A Mystery.mkv
-rw-rw-r--  1 chuck chuck 1156556885 Oct 23  2023 M-A-S-H - S01E11 - Germ Warfare.mkv
-rw-rw-r--  1 chuck chuck 1156049384 Oct 23  2023 M-A-S-H - S01E12 - Dear Dad.mkv
-rw-rw-r--  1 chuck chuck 1155064038 Oct 23  2023 M-A-S-H - S01E13 - Edwina.mkv
-rw-rw-r--  1 chuck chuck 1156250968 Oct 23  2023 M-A-S-H - S01E14 - Love Story.mkv
-rw-rw-r--  1 chuck chuck 1156009434 Oct 23  2023 M-A-S-H - S01E15 - Tuttle.mkv
-rw-rw-r--  1 chuck chuck 1155748373 Oct 23  2023 M-A-S-H - S01E16 - The Ringbanger.mkv
-rw-rw-r--  1 chuck chuck 1155444257 Oct 23  2023 M-A-S-H - S01E17 - Sometimes You Hear the Bullet.mkv
-rw-rw-r--  1 chuck chuck 1156488529 Oct 23  2023 M-A-S-H - S01E18 - Dear Dad, Again.mkv
-rw-rw-r--  1 chuck chuck 1156236656 Oct 23  2023 M-A-S-H - S01E19 - The Long-John Flap.mkv
-rw-rw-r--  1 chuck chuck 1156174015 Oct 23  2023 M-A-S-H - S01E20 - The Army-Navy Game.mkv
-rw-rw-r--  1 chuck chuck 1156137546 Oct 23  2023 M-A-S-H - S01E21 - Sticky Wicket.mkv
-rw-rw-r--  1 chuck chuck 1156506904 Oct 23  2023 M-A-S-H - S01E22 - Major Fred C. Dobbs.mkv
-rw-rw-r--  1 chuck chuck 1156395869 Oct 23  2023 M-A-S-H - S01E23 - Cease-Fire.mkv
-rw-rw-r--  1 chuck chuck 1156482554 Oct 23  2023 M-A-S-H - S01E24 - Showtime.mkv
[chuck@lizum tv.2004]$

Many of us use semi-automated tools to name our media files.
Most common are FileBot, Tiny Media Manager, and TheRenamer

I use FileBot.

I’ve defined the following rule

/glock/media/tv/{n}/Season {s.pad(2)}/{n} - {s00e00} - {t}

This rule is tells FileBot how to rename a matched episode. ( It performs a lookup of every episode given and allows you to confirm before performing the renaming.

If that renaming happens to be a different path, it will both rename and move the file(s) to the new location.

When using your computer with the NAS, it makes the whole process easier.

1. Files on the computer
2. Open FileBot
3. Drag & Drop the files to be renamed into FileBot (its left panel window)
4. Tell it to “Match”
5. It performs the lookup which results in proposed new names in the right panel
6. If you agree with the proposed new names, Click “Rename”.
7. FileBot then does the renaming.
   – this is where changing the destination directory saves steps
   – If using a Windows computer, and the media is on the computer,
   – RENAME will rename and move the files to the mapped drive letter (specified in the renaming rule) on the QNAP

I don’t know of any instance where Plex has merged / mismatched series or movies which were renamed per the Plex standard

https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/

[HearseNevermore]

i will try that thanks.

[ChuckPa]

Please don’t hesitate to ask for help / guidance if you’re unsure along the way